Mandon Foley American Family Insurance

"I was robbed. And lost 1,200 in cash and $2,500 in silver coins and.$4,000 in possessions and this company told me no matter how much you lose they only pay $2,000 and then they deducted $561 depreciation and said they're only giving me $300 for the $3,750 that I had lost. Even though page 14 says that I get all the 2500 back for my silver coins, the claims lady, Janelle said too bad, i've already filed the claim. And every time I calledthe office every person I got there said they hated me and I was the most terrible person they ever heard of especially a man named Christian"

"Disappointed with Unjustified Rate Increase I recently had a disheartening experience with American Family Insurance that compelled me to share my dissatisfaction. I've been a loyal customer for years, but the recent turn of events has left me questioning the fairness of their policies. The trouble began when an American Family Insurance agent reached out to me, enticing me with a potential discount based on my Costco membership. Eager to save some money, I provided my Costco member number and disclosed that I had recently moved from a condo to a house with a garage. Little did I know that this seemingly harmless update would lead to an unexpected and unjustified increase in my auto insurance premium. Despite receiving a courtesy email notifying me of an upcoming payment for my policies, I was shocked to learn that my auto insurance premium would spike by $20, even after factoring in the promised Costco membership discount. This translates to an additional $240 per year, all because I moved a mere mile away and my zip code changed from an 8 to a 9. What's perplexing is that the reasoning behind this spike was attributed to the new "high-risk" zip code. Ironically, my move was motivated by a desire to escape a high-crime area – a condominium complex where cars were frequently vandalized, broken into, and stolen. In contrast, I relocated to a house with a garage in a safer part of the city. I expected my renter's insurance to increase slightly due to the change in property type, which I was willing to accept. However, the significant jump in my auto insurance premium is incomprehensible, given the improved security and safety of my new residence. In the end, the promised discount turned into a net increase, leaving me questioning the integrity of American Family Insurance's pricing policies. If staying with this company means shelling out an extra $240 annually for the same coverage, I'll be exploring alternative insurance providers that value transparency and fairness. It's disheartening to see customer loyalty overlooked in favor of arbitrary and unjustified rate hikes."

"I had American Family for a few years and paid a lot. I kept asking why I was paying so much and after my policy going up yet again, I switched to State Farm going from 157 per month down to 79 monthly with more coverage than I had before. I hope others have a better experience with this agency."

"Just finished getting one-on-one support from Mandon on my annual renewals, and he was able to increase my coverage while saving me almost $100 per month! Mandon takes a personal approach--he doesn't treat me like some stranger--and that's why I've been doing business with him and his team for years! I highly recommend Mandon and American Family. We've had great success with them."

"I have used State Farm and Farmers for over 20 years but AMFAM has some very good products with "smaller loopholes" (Exceptions) and better pricing. We have both residential and commercial policies plus large umbrellas and I believe we now have the best coverage. Mandon is the best insurance agent we have ever worked with and highly recommend him. His staff is highly trained and Mandon is just a great all around guy and agent. Winning combo."