Sea Mar Vancouver Behavioral Health Clinic - Salmon Creek

"Literally the worst customer service I have ever received from a medical establishment. The behavior health department is particularly horrendous. I've had my appointments canceled at the last minute so many times. Occasionally they don't even tell me my appointment is canceled so I sit around waiting for my therapy phone call that never comes. The dental department is not so bad, that's where the extra star comes in"

"I was very apprehensive to be seen here for mental health services because I had not heard great things about SeaMar in general and previously had poor personal experiences at other locations. However, I have been pleasantly surprised about how well my experience has gone in the last couple years. Daniel Baxley has been a great match for me and has done wonders for my healing process. So much so that when my health insurance changed and no longer covered my services at SeaMar, I decided to pay out of pocket to continue to see Daniel than to change to an in-network provider covered by insurance. I have had my share of good, bad, and just okay therapists over the years, so I know a great match is priceless. The ladies in reception and accounting are always so kind, helpful, and quick. They have been extremely flexible and courteous with my situation and I appreciate each one of them."

"I have had nothing but bad experiences here but it seems like this is the only place my insurance will let me go to see a prescriber. Nancy laughed at me when I brought up my concerns on weight gain being on the antidepressant she prescribed me. She asked me very condescendingly " how could this tiny pill make you gain weight? ". She went on to tell me I must be over eating, and to go see a doctor. I have NEVER been over 125 apart from when I was pregnant. My clothes are tight or dont fit now and I AM NOT over eating. There are tons of positive correlations with antidepressants and weight gain, it's in the huge list of warnings when you start them. She laughed at me last time I saw her when I told her I had PTSD from my mothers suicide, like she didnt believe me. It felt like I had to sit there and take her rude comments, patronizing laughter and serious lack of eye contact just to be helped. I was able to order a genesight test that made it indisputable that I needed specific medications because I cant metabolize most of the others. I feel dread having to go in there but I havent found an alternative. I always leave feeling worse about myself. I'm sure this will be written off because when dealing with people who are "mentally ill" it is easy to gaslight people into thinking patient concerns are just them being crazy. I wasnt going to air my experiences until I saw another comment saying similar things."

"I have been waiting since December (when I hospitalized myself for suicidal thoughts and actions) to get an appointment with a prescriber. My counselor was supposed to give me a referral, but instead told me to get a PCP downstairs at the community health center to get my a prescription. My Primary Care doctor did NOT prescribe me anything, brushed me off and told me she would put a referral in. I waited over a month and heard nothing, and when I brought this up with my counselor in February and she finally got me an appointment with a prescriber….. on April 25th. I went in this morning for my appointment and found out they have cancelled my prescriber appointment because I stopped seeing my counselor for a few weeks, something I was not informed could happen. I had no idea that missing an appointment was going affect my ability to see their ONE prescriber. Why do I have to go to counseling appointments to get a prescription? It doesn't make sense. They were unable to inform me because they had a phone number on file that I hadn't been using for nearly a whole year by the time I started making appointments with them. I still have no idea how they got that phone number, or why they didn't email me. I have waited over 4 months for an antidepressant prescription and have had 1 suicide attempt in the last 2 months of waiting. You do not care about mentally unwell patients, and this is not how I should be treated."

"I just saw Nancy Pascua- I went here because it was the only place my insurance told me I could go. And it took weeks to get the appointment. I need a specific medication that I only take as needed and get filled once to twice a year. The minute I walked in and explained what I was looking for she LAUGHED at me (and then denied her chuckle when I called her out)- I understand what I take is a controlled substance but it helps me and I rarely take it so it’s not been an issue to get my prescription refilled until today. She implied that I was a drug addict and said I was acting as such because I was emotional. Well, I suffer from anxiety and I had a rough morning so was already heightened in my anxiety. I don’t like big pharma and I don’t want to take a pill every single day that disconnects me from my mind and body. I explained my coping mechanisms and tools that I use- I am NOT an addict (I barely drink alcohol)..and she still pushed medications that I’d need to take every day (which I refuse to take and it is my prerogative as a grown woman not to). It’s taken me many years to find something that has a low effect on me (meaning I don’t feel high when I take it) and also stops my panic attacks. She decided to prescribe me something else that she explicitly said would make me dizzy and tired (real excited to try it-not). When you go to a mental health professional and you’re emotional- it’s rude, insensitive and unprofessional to call them or imply that they are an addict. She didn’t ask me what might have triggered it or what I was going through. I had a rough morning and I was going to a place that was supposed to help me. I don’t feel helped. I felt attacked (and then when I defended myself against being called an addict she said I was attacking HER)! I understand this is a human person and she probably has her own traumas that she deals with on a daily basis; I just didn’t feel (from a professional stand point) that she practiced empathy or understanding what-so-ever and basically she told me I needed to either get on a daily pill or figure out how to stop my panic attacks myself (even after I told her how I try to before I resort to taking said medication). I’m just really over-all disappointed with her rapport and professionalism and I hope nobody else has felt this way because it’s lousy. I don’t recommend this doctor unfortunately."