Creekside Medical 900 Northeast 139th Street, Vancouver, WA 98685

"I started going to Creekside medical about 10 years ago since it was conveniently located to my work at the time. Since then I have had 3 providers leave and have been placed with the "new" doctors without any advanced notice or input from me. there have been a few times that I have had appointments only to leave with no answers or feel like my concerns were not addressed. one example is I had a rash on my arm, two providers looked at it, didn't know what it was, tested me for shingles and prescribed a topical that made it worse, and couldn't tell me if it was contagious or not, which is important in my line of work, so I went to a dermatologist, who took one look at my arm and diagnose me with poison oak from a hiking trip I had gone on (which I had told the providers about). I have been charged for missed appointment that I did not miss... (I went in earlier the same week and the original appointment was not cancelled by their front office) and when I asked for a manager to review this, I never received a call... yet continue to receive statements for the missed appointment fee (We have great insurance and I have always paid my co-pays as soon as I receive my statements). Prescription refills are slow and the office hours are limited so I tend to use alternate urgent care offices when I need to be seen immediately (such as for upper respiratory illness) and have had to miss work to be seen before prescriptions would be refilled. I understand the need for labs to monitor levels, but at least give more notice and allow for scheduling (in this case for my thyroid medication, which I have taken for 15 years.). overall the experiences that I have had at Creekside medical have continually declined over the past several years so last week I decided to change providers (although I will say that I recently went in and saw Dr. Nopachai since my provider was not available, and that experience was positive). Today my new provider emailed asking for my most recent labs. I tried to go onto the creekside health portal to view my labs, which were done a couple months ago and my portal was inactivated. I called to ask why and about my latest lab results, , and I was told that because they received my release of records from my new provider they are now charging me to see my health records.... they said they just sent the records today and only sent the last 3 years to my new provider which does not include the tests and/or reports from specialists that I have seen over the past 3-10 years for cancer treatments, colonoscopies, mammograms, thyroid ultrasounds etc. and if I actually wanted to see any of my records I have to pay. but my new provider can send a "new request" for the rest of the records. I am a 10 year stage 4 cancer survivor and I am livid that this office is CHARGING me to see my records!!! Before today, I was questioning if I was making the right decision by changing but after today, I know that I am and would not recommend this practice to anyone unless the way this practice is run drastically changes."

"My daughter was a patient of Dr. OLIVIA JONES, DO since birth (18+ years), even before this practice was established. While Dr. Jones was pleasant and helpful during our visits, Creekside Medical is a very money focused clinic (in my opinion). They dropped my daughter as a patient without any notice because she is not seen enough. I found this out when I called to schedule an appt! If you are otherwise healthy and do not require constant care, beware of this place! There were other issues over the years such as scheduling an appt, and canceling within 15-30 minutes after my initial call, only to be told I would be charged a late fee. Really! There are better clinics out there. I have been to many physicians in 50+ years and never been treated this way. Of note, we are a family of 6. My youngest daughter is the only one who went here (thank goodness!)."

"My three kids have been patients of Dr. Speaker from birth, oldest 11 yrs old. Always have a wonderful experience. Dr. Speaker is very kind and caring and the girls look forward to coming in. Front desk is great. Nadia has assisted me so many times. She's very professional, efficient and cares."

"All medical professionals are under a lot of stress currently and although there have been some issues with scheduling and availability, this office has always responded positively to feedback when presented in a productive manner. Dr. Speaker is a thorough caring physician and very responsive in the patient portal. Staffing has been nothing but courteous and helpful and remember me when I call in. Well done!"

"My last primary care doctor left this clinic and I was paired up with Dr. Richards for my last exam - and I hope I never have to change doctors again! She's so personable and friendly, and was very intent on listening to my concerns during the entire appointment. I never once felt rushed. I have some mental health issues, and she listened calmly while I explained my triggers and how my medication has been treating me. I also have PCOS - so I'm heavy set. It's hard to lose weight. My last few doctors from other clinics have said "have you tried losing weight? Maybe that'll help." BOY have I. Well Dr. Richards never suggested that. She was compassionate, considerate, and made my visit go smoothly. Who likes going to the doctor, really? Next time I go in, instead of not wanting to be there, I'll just be looking forward to seeing her. So thank you for that!"