Pottery Barn

"Very pretentious blonde woman behind the design counter ignored us when we clearly needed help, and scoffed when we decided to take the display blanket instead of helping us. Super rude staff at the University Village store. Won’t be spending my money here again."

"A huge shout out to manager Suzanne and the sales staff. I ordered a dining set from this store, expecting to have it by late September. A back ordered item caused my whole set to be delayed until February! I recall my saleswoman told me to always try to order from the store vs online, because if something goes wrong, they can help. So I called the manager, Suzanne. My furniture arrives Monday. Thanks Suzanne - for supporting customer needs with the utmost professionalism."

"Very bad customer service experience in the store. I asked for help understanding the different variations of duvet inserts. The first person had absolutely no clue and just kept saying different things that contradicted what the tags says or completely unrelated to my question. I told her thank you and that I would continue looking. She went in the back and I asked someone else for help. She also did not know, and said so, but just stood there. After a pause I asked her what could be done to find out, and she told me I could call customer service. I responded that *she* could call customer service and in addition to helping me she could learn more about the products. I looked around the empty store and commented that it seemed she had time to help me and that I didn’t have so much extra time. She said she didn’t have extra time either, so I reminded her that helping a customer generally is not considered “extra”. She then proceeded to look up the information I was looking for. I’m baffled why people in retail just say “I don’t know” and don’t take any action to try to find the information. And although I rarely order online just so I can help people have jobs, this is exactly why people just order online. If you want to be valued, then do more than the bare minimum."

"Unfortunately this brand had no idea how to run a business. Deliveries are getting lost, refunds don't match up, the price match guarantee doesn't apply for shipped orders forcing you to cancel and reorder. It's too bad because the actual furniture looks pretty good. At the price point they are trying to compete in you are much better off at Crate & Barrel or Restoration Hardware."

"We always enjoy walking through their store. But we mostly shop online. The store doesn’t alway have everything in stock and a lot of it is set up as a display item and not something you just grab and buy. The last time we were here we got new tensel sheets and bed spreads. The pillow cases were out of stock so we ordered those online and lucked out with free shipping."