TRA Tacoma – on Union

"Great employees! Registration, techs and Radiologist!! I've been treated very well, by everyone! Recommend TRA, for sure! The billing people, not so good! They bill me Everytime I go there, I always show my insurance cards, never owe them, a dime, but still bill me... Maybe hoping I'll pay again, then they can go out to lunch on me!!! Lol"

"While this review has nothing to do with the services rendered the review is specifically for billing. Today I received a collection notice for a bill I didn’t even know I had from TRA medical imaging services. You want to know what the amount was? $7.69. How ridiculous is this? All other medical facilities I have setup for online communications for bills. Not once did I ever receive a bill in the mail. Nor did I receive email correspondence regarding a bill for TRA medical imaging. The fact you would send a consumer to debt collection of $7.69 is: 1. Absolutely absurd. 2. Verify your patient actually received a mailed invoice or email invoice. 3. I’m sure there are other consumers with a higher outstanding bill than something that surmounts to $8. I’m more irritated that I received a threat for collection over $7.69 when I literally had NO knowledge of this. Maybe next time you should call the customer. TRA medical billing is ridiculous and archaic - send email correspondence for billing. Your $7.69 bill was paid thanks to the fact I now had knowledge of it. I don’t recommend their billing service. Could your company kindly send me email receipt to the email address on file - since I paid my bill, requested an email receipt, and didn’t get one. Your company is irritating."

"The best in the west!! My open MRI was a breeze. Pam at the front desk was very personable and efficient. Neil the patient assistant, was caring and informative. Andrew, my technician, was an absolute dream. Every phase of my process was explained to me in detail. I felt like they actually were there for my wellbeing. Everyone was so supportive and pleasant. The positive vibes were evident throughout the clean and inviting facility. Thank you team for a job well done. Stay safe."

"This new facility is top notch…clean, sufficient customer service personnel ready to check us in, and enough technicians/medical assistants to do vitals. Dr.Wang is knowledgeable and has extremely good bedside manner. My mom was pleased and so was I with her consultation."

"Thank You TRA Doctors & Medical Staff & Medical Technicians & Nurses for taking excellent care of me today (10/2/23) when I had reaction to contrast. I appreciate the kind professional care I received today! I didn’t get the chance to say Thank You & say how much I appreciated the Med Tech helping me this morning. She kept me so calm stayed by my side until they moved me to a recovery room. She kept me from really freaking out because I was also having a Panic Attack from not being able to catch my breathe I was vomiting so bad or dry heaves! She has a real calming voice and calmed me down. I am so glad that you all are my new neurology team! I will be recommending you to my family & friends!"