Sherwin-Williams Paint Store

"Well this is the first time I left a 1 star review anywhere because it is the worst customer experience ever. I went to this SW store to do a color match. I explained what I wanted to do with one staff member, and that guy did the color match and showed the result to me saying it’s 100% matched. While it was clearly not matched, I asked politely if he can further adjust it a little bit. He was impatient but finally admitted the color didn’t match and went back to adjust. After 3 minutes, he came back with the paint and said it is what it is and he couldn’t do more and I couldn’t return it either. I asked if he could at least show me the color match result after adjusting, he just ignored my question and walked away! It was just 10 minutes since I came in the door, the staff was already impatient and he was contemptuous and unprofessional. While I totally understand the color match is challenging and no 100% match guaranteed, I wouldn’t expect any customer to be treated disdainfully in such a contemptuous way. I drove 30 minutes to this store because I’ve been here multiple times before and liked most staff members. But after this time, I will never come back again."

"Very attentive and helpful customer service. I just went in to look at color samples and the person who helped me was new but was able to answer all my questions and pointed out that the color chips had coordinating colors printed on the back."

"This particular store has such awesome staff! They are all super friendly, and deserve a raise! They have a really beautiful lady that works there, she is sooo gorgeous, a real life goddess"

"Really helpful and patient customer service representatives. I have made numerous trips during the last week and everyone here has been so helpful during this stressful time of having my house painted for the first time and answering my newbie questions. Jason, the assistant manager, has especially been very kind and accommodating when I run in right before closing time and I really appreciate the awesome customer service provided and will be back in the future!"

"This is a great store with friendly and helpful staff. I lost a small part for a paint sprayer and stopped by in hopes of finding a replacement. They had a large selection of sprayer tips and parts. Their paint prices are a bit higher than other general stores (Home Depot and Lowes), but the quality is far superior. This is quickly becoming my go to for anything paint related."