The Fixture Gallery

"Originally, we planned to order a Toto bidet seat online. This showroom was highly recommended by a friend who purchased a Toto Washlet from them. For the service and support, we were willing to pay extra and we even decided to go for the salesperson's upsell, doubling what we planned to spend. Twice, toilet bowls were shipped that didn't fit our set up. With delayed communications, and an avoidable error in the replacement order, what seemed to be a straightforward process took nearly a month. The plumbers arrived a second time for the install and the bowl was the wrong height (after we reminded the salesperson to check this detail). Rather than pay a fee to cancel their visit, we had the plumbers install the bidet seat on the old toilet. We lost confidence in the salesperson and in the end communicated exclusively with the manager. We could have ordered online to get the same result without the hassles. (We shared this review with the manager before posting who all throughout has been very responsive.) What we would do differently would be to consult with an experienced plumber first. An overlooked detail can cause delays. We would also request a salesperson that is a better fit for us."

"When I asked what a particular tub was made of, the salesperson was condescending and said "tubs are acrylic." So if you want to buy a tub from someone who is ignorant and condescending, go ahead. No other material choices in this store!"

"I had a great experience working with Ellie in ordering my sink. She was quick to send me information, process my order and kept me updated. I would recommend working with Fixture Gallery for your kitchen or bathroom remodels."

"My experience was the same as Malka. I hate to say it, but a white couple walked in as my family was leaving and that same staff person seemed very eager to help them and even pulled out the catalog to answer their questions. Meanwhile when my husband and I had asked her questions she replied, “I don’t know.” And walked away. We ended up googling the catalog on our phones to find the answer."

"If I could I would give the staff at Fix Gallery 6 stars, I would. OMG! Lori Lancaster, Brian Epright, and Natalie Garcia provided the type of service you rarely get today. The showroom is absolutely beautiful and the quality of the various product lines for my budget was absolutely amazing. Lori took the time to match multiple brands to help my budget. Time consuming, yes...but she did it. Brian was amazing when Lori was out of office...follow-up...yes an actual phone call, and knowledge about designs as well. And finally Natalie, jumped in to help get a situation resolved with my own contractor....who does that!? I was not alone. If you want service, beauty and quality, with options FIXTURE GALLERY is the place to go. ********** Ten stars for Lori and the team. Make an appointment and let Lori help you get the desires of your heart."