Custom Hearth Fireplaces & Stoves

"Our pellet stove quit working and the store we purchased It from was having staffing issues "like everywhere" to get a service person out. Custom Hearth and Fireplace was able to get a service person out to look at it and order the required parts. We are waiting to hear about a repair time. They are very responsive and are doing everything that they can to get things working. Looking forward to the warmth again."

"I've used Custom Hearth several years ago to install and upgrade and replace two existing Lopi wood stoves in my home. In this case, the service team did a fantastic job, very clean work, custom fitting and was very happy with their professionalism and it was for this previous experience that I decided to use them again to install a brand new Lopi pellet stove in my new art studio building. Zack and Scott specifically came out to my house for the install which required a little custom fitting for the exhaust outside the standard install. These guys were absolutely the greatest, not only did they show up on-time as promised but they were both very friendly and professional throughout the process. I'm someone who is always curious and have a habit of -sometimes- asking way too many questions regarding the install process and neither of them seemed to mind and were very helpful in walking me through the entire process -They seemed happy to discuss! Near the end of the install it was discovered that they were missing one small part -roof boot- to complete the job so I was a little concerned that my install would need to resume at a later date (typical) but to my surprise and delight, they called the shop and someone on the service team actually drove out to my house to deliver the part so they could finish the install that day - How often does that happen!?! In the end, I would highly recommend Custom Hearth for there prices, sales staff and service team. They are all-in to ensuring they deliver the best experience end-to-end."

"Great job. Beautiful fireplace. Because of Covid supply chain issues, it took a very long time to get the stove but finally in January 2022, it arrived. Installation was easy and Aaron and Huntz (spelling) were wonderful. I am glad that I choose local as they really kept us up to date as to why it took so long, but they always took our call and did give us great service. I would buy again from them. Dale"

"The sale was handled by JoAnn, who was friendly, honest, and helpful in selecting the right replacement for our old propane stove. It took longer than expected to get the Lopi stove from the factory, but Kristina from customer service stayed in touch to keep us updated as delivery estimates changed, and even moved up the installation schedule once it was on the way. The removal and installation team, led by Zach, was highly professional, efficient, knowledgeable, and skilled, leaving a very clean worksite. We couldn’t be happier with the new stove and the great overall experience. Thanks!"

"We purchased the L2 linear fireplace for our new home and love it. Rebecca was very nice to deal with. She was always responsive to our emails and made sure everything on our order was right. The service techs (Mark and Aaron) installed the unit and were very thorough in explaining how the unit works and answering all of our questions. We highly recommend Custom Hearth!"