Larson Hyundai

"I saw a used Dodge Charger online that was in immaculate condition for being a 2014. I parked at the Hyundai dealer, not sure where the place to purchase was. I was greeted very promptly by an energetic, friendly, and articulate man named Joey Coleman. Joey Coleman has to be the most knowledgeable, patient, and best practiced car salesman I have ever met. Right away, he cleared up any confusion I had about where the purchase was and made it incredibly easy and simple to get a test drive. I am an engineer and tradesman with mechanic experience. I thoroughly examined the Charger and questioned Joey, who was clearly spoken with years of history and knowledge about the components and longevity of this particular vehicle. After my inspection, we got in for a test drive, and we had a light on for low gas in the tank. Surprising to me, Joey decides to pay for a 1/4 tank and let me go on the interstate. Wow, I was so impressed, no groveling, nothing, purely willing to make this transaction the smoothest it could be. He was so responsive to my every question about the vehicle. He elaborated in great detail about his personal history with similar vehicles and vehicles he personally owns that use the same components. This really granted me some insight into how I could expect this investment to last me. Joey went above and beyond in every process of this transaction. He literally got me the perfect size piece cardboard to crawl under the vehicle while I took 15 minutes with an LED flashlight to inspect every bolt, hose, and member under the vehicle. He was patiently answering all of my concerns with my gear head mentor on the phone with me. The confidence he has to take care of any concerns is amazing. He was totally willing to help me out in any manner to tighten up details of the vehicle I had voiced. During our transaction doing all the paperwork, he was walking from place to place, talking to person after person to ensure that we could seal the deal in the exact manner I asked for. Overall, he made this experience really comfortable and enjoyable, way more than I have ever felt a salesperson do when purchasing a vehicle. The positive sense and rapport with Joey helped with everyone I interacted with as a part of this transaction. He introduced me to everyone before having them help me, as a mediary, and brought assurance to me that I was safe in trusting this business with a large dollar amount purchase such as a vehicle. My easy going attitude and common cord strokes allowed for me to work a better deal when coming to finalizing my purchase. I ended up getting an amazing value from not only the dealership with the car but also bonus packages added were at a value cost. The multiple people I did interact with had all been with Larson (Dealership) for at least 3 years. They all exclaimed that it was a place they felt very good about working at, and it showed. The bottom line is, Joey, wow, he works not only hard but smart, goes well above and beyond his job title. I drove 2 hours to be completely surprised as I was dreading another car lot experience. Larson Dealers has great values for vehicles if you know what you're looking for and you can express yourself clearly to make it known what you want."

"Larson Hyundai Service Department: Usually for an oil change I find myself having to make appointments almost 3 months out but I was able to schedule a general service appointment only 2 weeks out to fix my jammed rear center seat belt. I wasn't sure if it was broken or just stuck but they got me in and out quickly. It turned out just being twisted and it didn't take even an hour from me driving in and driving out. The agent was very kind and took care of the small issue for me. I was very happy with my service received at the service department yesterday."

"Paul was amazing. He went out of his way to make sure I had the information I needed and that I understood the process. He didn't pressure me or spring any surprises, and as a result I got the exact car I wanted and I felt good about the buying experience. Even after the purchase he has helped me with follow up questions and additional service needs. He made me the priority, not the sale. The next time I need to purchase a car, I will absolutely go to Larson Hyundai and ask for Paul."

"I bought a brand new vehicle from Larson Hyundai, started having issues shortly after. After multiple visits even months apart with week long or more stays at the dealership to fix stereo screen issues, speaker issues, and unlocking issues we will not be purchasing from a Larson dealer again. After giving the chance to make it right multiple times, being understanding, taking video proof of the issue as asked to by the person on the phone, then told the videos aren’t helpful or needed, then we had no option but to finally reach out to cooperate for help, who have not gotten a response for a month from Larson, we will just save ourselves the trouble and find a different dealership from here on out. Cooperate has been helpful, responding and communicating. Larson dealerships however we will pass on."

"This 5 stars is for Paul in sales only. I told him I would leave a 5 star review if he fixed my concerns which he did. He was honest and tried to make it right. We bought a vehicle at this dealership 2 months ago and declined to get a protection plan even after we said no to Joseph in financing 5 or 6 times. Joseph is super pushy which I understand is his job. We took the vehicle home then a couple days later had an inspection done at another dealership. They told me I was facing $17k in repairs after already paying close to $1k because Larson Hyundai couldn't get us in for service for 3 months, so it cost almost $1k to get the vehicle diagnosed somewhere else. Paul in sales told me to email his general manager Mike Niles to let him know what happened because we only had the vehicle 2 days. Mike Niles quickly responded and blamed us for not purchasing an extended warranty. I let him know that no extended warranty would cover these repairs because it's due to vehicle damage from a previous mechanic. Finally I got a call from Paul saying they would wholesale the vehicle and let us rewind the deal. 2 days later I see the vehicle back on their front lot. To this day the vehicle is still being sold as is for $26k. They did not wholesale it. No wonder we bought it with those issues. This dealership wants to sell vehicles as is and screw over customers. Would not recommend their sales or service department."