Silk Road Environmental LLC

"Ray is amazing...so thoughtful and persistent to solve problems! We hired him to remove and then reinstall solar mats for our pool before/after a new roof installation. Our pool pump system is older and not very intuitive to use, but he went online and printed the entire manual in order to troubleshoot the problem. We are so appreciative of his going the extra mile. His prices were also very reasonable, and he refused to take any payment before the work was finished, citing the fact that he's "old-fashioned"...old-fashioned in the very best way, since you almost never get service this good anymore. Thanks, Ray!"

"Ray is the real deal, completely knowledgeable about his area of expertise and the solar panel/solar heating business. He is very easy to work with, patiently answering all my questions with perfectly sound, reasonable and honest answers. He is also a life-saver, in that when everyone else I contacted about repairing the broken circulation pump on my old oil-burner radiant heat system, Ray worked over 3 days to fix and prime my system, in the middle of the coldest snap of winter. He also loves a good cup of coffee."

"Ray is awesome. Nothing strikes terror into my heart quicker than water leaking and when it's on my roof, I'm a wreck. These repairs are totally outside my limited repair expertise. When I first spoke with Ray about a leak in the solar heating system for our swimming pool, we made an appointment for week out. He then called the next day, saying he had finished another job early and could look at ours in 10 minutes. He showed up promptly and fixed the leak even quicker. I couldn't be more impressed. Great job, great price, great person--we highly recommended Silk Road Environmental."

"My husband and I cannot say enough good things about Ray Lam, we would rate him a 10 out of 5 if we could! He installed our solar water system a few years ago. He did a great job, from start to finish. From finding the best location for the system through getting it installed into a complicated existing system that had been modified when the house had an addition put on. During the installation, everything went smoothly and the cleanup did too. Unlike many contractors, Ray educated us all along the way, even after the installation. We have emailed him a few times and he promptly calls us to answer our questions and check in. He always seems to have an answer and/or a solution for us. His knowledge is phenomenal. He recently came by to make a minor repair to our system and he arrived when he said he would, he was thorough in checking out the system, prepared with tools equipment and of course the knowledge to get it working. We know that we started saving on our energy bill immediately after the install and are so glad we used Silk Road to do the work. We had talked to several companies and didn't really feel comfortable until we met Ray Lam. We highly recommend Silk Road!"

"I've been chatting with Ray Lam (owner) since 2011. It's so rare and such a benefit to be able to speak with, to work with the owner of a local company. To work with someone who gives freely of his expertise and encouragement for the client's project. Ray has a CAN DO outlook and it's contagious. Ray Thinks Globally and Acts Locally, creating local jobs in manufacturing and installation. Not-to-mention offering job training for youth in the Renewable Energy market. Ray cares about the most economical and environmental solutions for your individual situation. In 2011 Ray was happy to visit my home and farm, offering and discussing a variety of options. Everything from a simple, basic setup for domestic hot water and/or radiant flooring to eliminating the problem of frozen water for the horses and livestock. Fast forward (slow motion by me) to 2015 and I finally purchased a Sapphire and Mini Lava - first for the house radiant flooring and second for an off grid container house plan. Slow motion again to 2017 and I asked at the last possible minute, could Ray install the Sapphire at the house - for this 2017-2018 Winter ?!?! It was like it was just yesterday that we'd first started talking. Ray was willing to squeeze me in, despite being booked for months. Of course - after six years from his first visit - he needed to look at my set-up again - which he did willingly. And then he scheduled the install in the middle of the holiday season! The install was flawless on Ray's part. But there was a manufacturing issue on the new HW tank. Ray was there to solve the problem within 24 hours of reading my texts - despite being out of town. NO charge for the fix. I couldn't be happier with Ray or his product. Ray provides a customized owner's manual with pictures of your system. I can't wait to see the results in the PUD bill, smile. PS - Ray gave freely of his time - spending at least an extra hour explaining the system to my 22 year old grandson and his friend. Ray was doing exactly what he preaches - getting youth excited about the SOLAR possibilities."