Big O Tires

"Very disappointed with my service having a flat repaired. I was only quoted a free repair. Manager discussed about getting a new tire saying that the tire was not repairable. I was only quoted no charge. I was shocked and alarmed when I had to pay a couple hundred dollars. Management can step up there process and give a new quote for change in service. I will not recommend to friends."

"They are very helpful and fast at what they do! We got 4 new tires and rims put on it and didn’t have all the money up front and they have 2 different financing company’s you can apply thru to get financed and they don’t do a credit check! It’s amazing! They got the new tires and rims put on in 1 hour! And squeezed us in for an alignment right before they closed!! The only complaint I have is one of the finance company’s we called to get some questions answered was very unhelpful but the actual tire place had great amazing service! I am a happy customer!!! ☺️"

"I went to Bonney Lake last month and they installed four brand new Firestone tires, huge mistake buying these tires, completed align, bal, etc. I had to go back four times bc nothing felt right and eventually a local Chevy dealer redid the alignment and balancing and noticed “lots of run out” with each tire. I didn’t want to go back to Bonney Lake so spent a few hours talking to Big O and Bridgestone customer service and I got no where fast. I eventually called the Auburn store and Kacy worked with me to fix the problem, replaced all four tires, verified align and bal…no charge, same day, with a comparable product and everything feels great. Auburn is a great store and I’d recommend their services to anyone."

"Took my car here because my front passenger tire was low, they told me there was a nail that entered at a good point but it over time punctured the sidewall. Said they were unable to fix it and tried to sell me 4 new tires for $700. The leak was super slow so I took it for a second opinion at a different tire company and they found nothing in the tire, just a small leak they were able to repair for $20. Wont go here again."