Discount Tire,

901 Outlet Collection Way, Auburn, WA 98001, United States

"Had to make two separate trips to this shop to get my tires rotated and balanced, a service included in the cost of the insurance for the tires. On the second visit the "assistant manager" refused to balance my tires because "it won't make any difference." Had to ask for a general manager to get my tires balanced and rotated. Employee want to upsell, not provide customer service. I'd try a different discount tire. I'll never return to this location even though it's in my home town."

"The guys here are great. They gave me what I needed with the budget I had and it was done quickly. I couldn't be happier with the service. S/O to Isaac for the help!"

"Eric was really helpful at the store in Auburn. My low air light kept coming on even after filling the tires. He checked the air pressure and then the sensors. Turns out only one was working. I got an appointment to replace them and the repair time was less than an hour. Thank you!"

"I called Discount Tire of Auburn today (7/22/23) at 9:30am and asked them how long it would take to replace one tire and rotate the other three, they told me approximately 1.5hrs, maybe sooner. This was a reasonable wait time for me as I was just down the road, I arrived at 9:45am and was fully checked in at 10am with a “promise time” of 11:45am. My car was not even touched, let alone moved from its parking spot until 12:45 (3 hours later). And then remained unattended in the shop bay for another 28 minutes. I could understand this is if the store was extremely busy, which it was not. I saw the car line up on their computer which indicated three cars were waiting (green) and two were in the bays (blue). Upon further investigation the cause of the insane delays, I visually confirmed only two cars were being worked on, with multiple gaggles of young employees standing and talking/joking around. This was further complicated by managers relaxing on the showroom even with no new customers to check in. All said and done my vehicle was finally completed at 1:47pm. As a former employee of Auburn Discount Tire, I will NEVER return here for service nor recommend anyone ever does. The issues this store now has are directory correlated to the former store manager (Jimmy) leaving, he was a stand up guy and all employees respected him, he now runs the Puyallup Discount tire, which is where I will be going from now on."

"Excellent customer service and excellent products. Went out there today for a set of 4 tires today and was in and out in about half an hour. While I was waiting I visited the showroom and the restroom and I was presently surprised. The showroom floor was clean and orderly as to be expected but the real surprise came in the restroom. Not a piece of trash to be seen outside of the trash bin and the facilities were clean. Originally it was supposed to be an hour wait but when I explained that I could not wait around that long the sales rep said he would go and take my truck in immediately himself and assist in changing the tire to get me out in 30 minutes. Of course spending $1,600 in new rubber and a service that sells on commission will get you a lot of understanding. But that being said, my truck was done and ready to go in 24 minutes."