Car Pros Kia Renton Service & Parts

"If I could leave 0 stars I would. Took my 2023 Sorento in for moisture in my headlight at the end of December. It was determined that a replacement was needed under warranty. It's now March and I cannot get ahold of anyone to get an update on the part, nobody calls me back, they don't even answer the phone. After only owning the car for 5 months I decided to trade it in. I'll never buy another Kia and neither should you if you ever plan to have it serviced. Horrific experience, truly."

"DO NOT GET YOUR CAR SERVICED HERE! If I could give zero stars I would. After 3 months of my car being in the shop due to an attempted theft of my car (I have had 3 break ins in a year), this service department presented me with older keys for my car, did not replace the cover for my door handle, I was no longer able to use my key fob, and my car was completely dead, all of which was never communicated or explained to me. Even though my car died TWICE in their parking lot, they still advised me to drive home. My car dies again once at home, I call the shop and leave multiple voicemails to discuss how they can resolve this. Instead, I received no callbacks and had to pay a $100 jump out of pocket due to their incompetence. It’s already hard enough to be a Kia/Hyundai owner right now so for the service department to think this treatment is acceptable is completely shameful. Save yourself the headache and DO NOT GET SERVICE DONE HERE"

"This would be a 0 star review if it were an option They have had my 2015 Kia Sorento for four months now. The last time I heard anything from them was at about the 2 month mark after calling once a week to figure out what was going on. The only thing they could tell me was that they didn't know what was wrong with my car. No details on what has been done or what they are planning on doing next. The rear lights( blinkers/tail lights) are not working after some "Kia Boys " tried steeling it, and they seem to be incapable of diagnosing the problem. This is a problem because my insurance won't cover a rental until the issue is diagnosed. At this point I've had to spend thousands of dollars to get a different vehicle running/ insured. When I call and leave messages they don't call back, and when I finally get to talk to someone the only information they give me is that they don't know the problem and they need more time. They try to tell me that they have been working on it, but really? 4 months with no diagnosis? I've assured them that if it won't be covered by insurance that I have the means to pay for the repair, but at this point I don't think they have even looked at my car since about 2.5 months ago. At that time someone named John called me and was accusatory like I shouldn't have taken my car to the body shop that was recommended by USAA who is my insurance. You know because the vehicle was broken into. I even got a call from a "corporate employee" named Rickey who told me to call him with any further issues. That was just after the 2 month mark as well. He told me I could reach him at the # he called me at, but when I still hadn't heard anything for 2 weeks or so I tried calling him and I got a generic Car Pros Honda voice mail. I left a message and again never heard anything back. I am not unreasonable and understand that electrical issues are difficult to track down, but for them to have the vehicle for 4 months an the only answer I can ever get (if I can ever get them to call me back) is we don't know what is wrong is a bit on the ridiculous side. My advice if you are looking to get your car serviced is to take it somewhere else, because you will be ignored and or given the run around as apposed to them actually fixing your car. At one point whoever answered the phone told me I could just come pick the car up although the car was unsafe to drive. This is the dealership. They are supposed to be the go to for any problems with their brand of vehicle. These people are clueless and have been ignoring me and my vehicle for months."

"I purchased a new Kia here. It was a reasonable experience other than the laughably bad trade in offer and the dozen times I had to repeat myself that I didn't want to buy extra warranties or prepaid maintenance. Standard dealership stuff, so I won't hold that against them. I brought my car in for a factory recall. The letter from Kia stated that the service will take approximately one hour. The lady at the service counter repeated that claim. So I waited in the service lounge. My car doesn't move from the service bay for 45 mins. It didn't appear busy there, but maybe it was. Still 45 mins to begin work for an appointment isn't great. Two hours later I'm starting to get concerned. So I ask for an update That's when I'm told that supposedly this recall takes 2-3 hours. No one communicated this to me. It sounded like a lie to create an excuse. Twenty minutes later the service rep comes up and says in the most confusing and convoluted way that they did not have the part to complete the factory recall. Three and a half hours of wasted time and terrible communication is more than enough for me to never come back here. The worst part was the service rep handling my car trying to throw the first person, who said it would take an hour, under the bus. They took no responsibility. Hopefully that first person doesn't get in trouble."

"EDIT: DON'T WASTE YOUR TIME CONTACTING THE "SERVICE MANAGER" AT THE EMAIL PROVIDED IN THE REPLIES. HE DOESNT RESPOND EITHER. Should be able to give zero stars. Worst customer service ever! Took my car in for a diagnostic on a noise on a Tuesday around 1030. Was told I would get my car back the same day in about 5 hours. Well, that didn't happen. I never received a call that they would be keeping it overnight. I called and left messages to inquire and didn't receive a call back until Thursday. Luckily, I was able to find a ride to and from work during this time. They said it was my AC compressor and that if I didn't turn on my AC the noise would stop (which it doesn't, I would turn my AC off all the time to hear the noise before I even took the car in.) They were supposed to submit it to the company I have an extended warranty through but they never did. I called and talked to a few different people, left messages with the adviser, Jared C., who was handling my car and the service manager. The call center that forwards you to the correct department said they would email the adviser and manager but still nothing. I gave the benefit of the doubt that they may be short staffed but the fact that this has been going on since early May shows that this is how they do business. Will avoid Car Pros at all costs now and will never recommend to anyone."