Titus-Will Toyota 3506 South Sprague Avenue, Tacoma, WA 98409

"I recently had the pleasure of purchasing a vehicle from Titus Will Toyota, and I must say, the experience exceeded my expectations. From the moment I walked onto the lot, I was greeted with professionalism and friendliness.Eric took the time to listen to my preferences and guided me through their inventory, providing valuable insights and recommendations along the way. What truly impressed me was Eric's transparency and honesty throughout the entire process. There were no hidden fees or pressure tactics. Additionally, the dealership itself was clean and well-maintained, creating a pleasant atmosphere for car shopping. Overall, my experience at Titus Will Toyota was exceptional, thanks in large part to the outstanding service provided by Eric. I highly recommend this dealership to anyone in the market for a new or used vehicle."

"I recently purchased a 2021 RAV4 Hybrid from Titus-Will. I called a lot of dealerships looking for a specific model and color and felt other dealerships were trying to sell me what they had rather than trying to get me what I had my heart set on. I appreciated that Mike focused on getting me in the car I really wanted and Jim focused on getting me the options I needed rather than just trying to just push for a sale. I wouldn’t say I got a deal but after talking to many dealerships that just seems to be the supply and demand reality on these cars right now. Now this car came with a few minor quirks that were addressed and so I want to give a shout out to Emily and especially Jordan of the Titus-Will maintenance team. The service and care provided by them was outstanding and what really made this a 5 star experience for me. I felt like there was a great deal of pride in making sure I ended up with a beautiful used car. I love my new ride and I would recommend this team to anyone as they stand by their cars."

"Let me start with the only compliment I have is for the Business manager who handled our paperwork. As for the remainder of the staff it is the absolute worst customer service, I've ever experienced at a car dealership. I had to return the day after the purchase because delivery wasn't an option, and I could not drive two cars off the lot. When I returned, to pick up the vehicle, the person who I believe was the manager on the used car side, (because he didn't have enough manners to speak and introduce himself, so I don't know a name) acted as if I was interrupting him and said let me call your salesman who didn't answer his phone. This manager gave the keys to another salesman who came out to give me my keys and basically told me to find the vehicle myself by using the alarm key. Additionally, when I asked about discounts for college graduates and military/veterans advertised on the website he was very condescending and said that only applies to new cars and I said the website doesn't make that distinction and the advertising is seemingly misleading, he then implied I didn't know how to read and I finished by saying maybe I should ask the WA Attorney General Consumer Affairs to determine what’s misleading and what isn't. I finally found my vehicle after walking around for a few minutes. This is the first dealer that I've dealt with that did not deliver the vehicle with a full tank of gas and I've bought vehicles from dealerships from coast to coast since 1977. I found my original salesman who saw I was upset when I asked to speak to the general manager of the dealership, but he was too busy escorting me outside, so I was not in earshot of other customers. I consider his verbal apologies empty when his actions were to get me out. I was upset but I did not raise my voice. To add insult to injury, I found the DIRTY paper floor mat balled up and left in the center console when I got home. I don't have buyer’s remorse about the vehicle, but I do regret giving this dealership my business. The only person to say a simple thank you was the business manager. This was not just a lack of customer service (after the sale) this was plain rudeness. I suggest the the reader and see my review about Lexus of Bellevue who earned 5 stars."

"Service dept review. Schedule your services online or on the phone. They are very busy and have limited time for last minute drive ups. In addition, if you have any coupons, be sure to present it when you arrive. Coupons have specific codes, so they need those in order to honor a discounted price. Service lanes are clearly marked, and very clean. I was met by a Service person immediately, and directed to the desk for my quote and expected wait time. The lounge is huge and in sections. Several TVs. A business lounge if you need to work remote. There's a complimentary coffee bar and espresso machine. I made myself a cappuccino! At the end of my service, I was briefed on all inspection details and given a copy of the service checklist. A pleasant experience all around!"