Classic Collision

"Comically bad service. Absolute clowns. I went there a few minutes ago to drop off my husband's car for a scheduled repair at 2pm. He had to work today, so it was my duty. When I went into the front office, I found a full press of idiots loitering behind the counter, all loudly talking over and at each other. Nobody greeted me, but one of the goobers in the back became confused and alarmed when I told him I was there to drop off a car for someone. When I said it wasn't mine, he didn't bother to go out and look at the car or check to see if it was on their schedule. And when I told him my husband's name, repeatedly, he was all like "Who is that?! That could be anyone! We don't even know who that is!" Meanwhile, the lady by the computer, who apparently had been listening to all this even as she was talking to another employee, quietly said my husband's full name, then resumed her other conversation, refusing to further acknowledge or speak to me. None of this assuaged the goober, who followed me out of the office, shouting "You can't just show up and leave a car here!" and "I have no idea whose car that is!" So I took the car back. Their original window for repair was Jan, but that had called a couple weeks ago to say they could fit us in today. Husband will be mad, but I'm going to petition insurance to let us find a new vendor. I've never seen such a disorganized bunch or been treated so disrespectfully. I get that maybe they've all gone a bit feral, and it's hard to find good people post pandemic, etc. etc., but enough's enough. No idea if their repair services are any good, but when it comes to doing even a modicum of the most basic customer service imaginable ("You're here to drop of a car? Let me check our schedule... as, yes, here you are!"), I'm skeptical their employees have even a brain cell between them."

"Friendly and fast service. I had my car fixed in 2022 after I was rear ended and was happy with the service back. They were great with communicating where my car was in the process. Unfortunately less than two years later there was an exhaust leak found by my deanship. I brought the car back to Classic Collision and Ryan (I hope I remembered that correctly) was super helpful and found the factory part and it was fixed within an hour."

"This review is for Classic Collision, Vancouver location on Minnehaha only. My insurance company recommended them after a serious fender bender in downtown Vancouver. They were a joy to work with. Got me in fairly quickly for both the estimate, and the repairs, and finished the job on the day promised. They even helped coordinate with the rental car agency so I could be shuttled back and forth, at my convenience. Matt was my representative, and he was professional, knowledgeable, pleasant, and kept every promise he made. And, they did a great job. The car looks brand new. Thank you Classic Collision, for making a difficult time, just a little better."

"Classic collision repaired my truck after I hit a deer. The truck had front end body damage, passenger side damage and some damage in the motor bay. They DID NOT return it with any oem parts, parts that match existing parts (fog light bezel, grill, headlight, passenger side corner panel). They didn’t properly re-install my air intake and left screws in the engine bay. They did not mask over places they painted and got white paint on my white interior. The customer service was rude and they time to return was 1-month past the time they said it would be back."