Brown's Quality Automotive Services 7613 Northeast Saint Johns Road, Vancouver, WA 98665

"To start off, I do not recommend this shop at all. If the work they do is flawless then all is well but if they didn’t get it right first time and you request follow up work.. be prepared for rude treatment and accusations of what did you do to the car after leaving the lot. The longer version- I’ve been using this shop for the last 5 years with no complaints until my last few interactions. I brought my suv in for an alignment after some suspension work and tie rods. The initial alignment resulted in a steering wheel pointing towards 1 o’clock letting go of the wheel and a pull to the right. When requesting a second look at it they wanted to charge a second alignment fee. When disputing paying for the same work twice they instantly started down the road of “that is normal to the crown in the road” ignoring the fact that I stated in all lanes. That followed by suggesting that “i likely hit a curb.” After numerous conversations they agreed to put it back on the rack at no charge. However through either incompetence or malice the alignment couldn’t be completed and camber was “at its max adjustment setting”. Needing a second opinion I brought it to Toyota and they had the suv in spec with no issues at all."

"Good service. They were able to get our SUV in on short notice. However, they did forget to secure a radiator hose clamp. I was able to find it quickly and to secure it myself, no harm done. Even with that, we will use them again. Thanks."

"My buddy Corey recommended Browns to me years ago and I have been going to them ever since almost exclusively for all of our car repairs. They are honest and fair and have done great work. If there was ever an issue, they handled it . It's very hard to find a shop you can trust these days . I am glad I found one that I can"

"Car is still @ Browns. I am happy with them so far...what a fiasco. I have tried to stay open minded and fair, but jeez louise, it has been a nightmare. $4500 later, new clutch, new brakes, and whatever else they did over a week in the shop. I get it back and the emergency brake does not work anymore. It certainly did when it went in. Keep in mind I just bought this car at Rick's Auto Sales 3 days prior, so I know that it worked. Just about the only thing that did work was the E brake and the flipping heater. We return that car to Brown's & he fixes the brake. When we get it back the heater is only blowing cold air. Well we did not know that for about a week. And Robin calls my husband a liar. We waited too long to tell him the heater doesn't work. We are trying to get over on him or something. Who does that? I think Robin and Rick are related. Because they both hustled me."

"After reading all the amazing reviews of this fine establishment, I decided to let them do all the work on my vehicle. I let them install a 4 inch lift, Grill guard, winch and floodlights on my 4x4 and I was honestly blown away by the quality of work they have done here. I saw the finished product and instantly, it was like a huge smile was just painted on my face. I have been using them for all my automotive needs from that day forward! Their mechanics Billy and Kenny make quick and easy work of the hardest tasks and really understands your vehicle. Not just throw the parts on like mechanics at other automotive shops. Brown’s does quality, affordable work on all types of vehicles from trucks to rare cars and I have experienced their quality care in all of my vehicles and will not go anywhere else to get my vehicles fixed. Anywhere else is just a knockoff of the quality work by Brown’s. Thanks, guys!"