Gerber Collision & Glass 1970 South Burlington Boulevard, Burlington, WA 98233

"Amazing customer service, great work ...my car looks super beautiful. What’s can I say, Highly recommend"

"After being rear-ended and working with the other driver’s insurance company I was offered a choice of shops to use. I chose Gerber since my parents have had good experiences with the shop I’m Spokane. What a mistake! When I brought my car in for the estimate the gentleman who did the estimate told me that I should switch insurance companies since mine “is horrible to work with.” Even though my insurance company wasn’t handling the claim. I was also informed that the master warning light was “just the tire sensor” and that my car was “drivable” even though the headlights and break lights were out. Thankfully the insurance company agreed that it was not and provided a rental. They couldn’t fit my car in for 2 months, an inconvenience but understandable. During those two months that I was waiting they called me 2 times to tell me my care was “drivable” and that the insurance company shouldn’t be paying for a rental car."

"Not sure why they say Gerber Collision & Glass, when they don't offer glass in this areal. I called, went through a frustrating automated phone system to reach the glass department, that ended up hanging up on me, so I called the collision side. I was told she could not transfer me to the glass department, which I ultimately determined doesn't exist."

"I would never use this body shop! The only person I dealt with that was pleasant was the lady that scheduled the appointment for me. I asked to make sure it was ok that my daughter brought the car in for the estimate since I was working and the lady said that was fine. She said all they needed to do was get photos of the damage and the car in general so they could write up the estimate. When my daughter took the car in, the guy that did the estimate apparently didn’t see the damage to my passenger door (very visible) and wrote the estimate for a ding in the other door. When I called the next morning to talk to them about the estimate I spoke to the manager and she was so rude and defensive. She asked why I was coming to their shop in Burlington when there’s a Gerber in Stanwood where I live and why didn’t I bring my car in myself. I explained why I didn’t bring the car in and I let her know I did call Gerber in Stanwood and they were booked out until August and her location was only booked out until May. She prompted came back with “well we are booked out until August too”. I told her the lady on the phone 2 days ago said you were booked out until May. The manager just kept trying to find excuses for me not to bring my business there so I bluntly told her that she obviously didn’t want my business and I didn’t feel comfortable bringing my car to a place that didn’t seem very competent or pleasant to work with. I definitely wouldn’t take my vehicle to this Gerber location!"