Masu Sushi

"We went during dumpling week and loved it. This is officially our favorite sushi place in Portland. The service is always great and they are really helpful with recommendations for ordering. It's easy to miss, upstairs through a small door with cool red walls!"

"I want to first start by saying the only reason I'm using a public platform to communicate is because there isn't a direct email or contact listed on their website- which I think is far more appropriate than racing to the public and sharing a negative experience without giving someone/a business the opportunity to know what occurred, and make it right. As a nearly nine year customer of Masu, what happened this past weekend was very unfortunate, and shouldn't happen at any restaurant under these circumstances. With a 6:00 PM reservation, and the bill hitting our table at 7:55 PM, and paid by 8:01 PM, the waitress asked us to leave because they were behind on seating reservations. Yes, you read that right. She asked us to leave. She didn't ask us to sit at the bar, or offer us the lounge and a beverage, she simply asked us to leave so they could continue seating because they were behind. Not only is this extremely unprofessional, she asked if we'd like more water, and when we kindly declined, is when she asked if we wouldn't mind leaving. What? Not only should this communication come from the server, directly, who's built that relationship at the table during the hour(s) of service, this isn't proper etiquette, so for her to feel supported in that request by staff, is where it frustrates me. Masu isn't the cheapest option, and it isn't the most expensive option but each time we dine, our bill is $200+ and from the time we were served our first food item (6:35 PM) to being presented our bill at 7:55 PM, I'd say we're just fine. Not overstaying our welcome, etc. My hope is that this is an important reminder on how a situation like ours may be handled differently, and that someone other than us may have reacted quite differently, rightfully so. In a city that is struggling with a very tough economy to say the least, specifically restaurants, this is the last thing I'd want a customer to experience. Masu has some of the best sushi, wonderful atmosphere that is always full of people, and wonderful staff, but this was simply unacceptable, and I hope this prevents this from happening in the future again."

"Great spot for some good quality sushi. The ratio of rice to fish in the nigiri is spot on. The staff are friendly and helpful. Probably want to arrive before the dinner rush. It can get a little expensive ordering individual nigiri’s so make use of the chefs specials to get more for your money!"

"The cozy restaurant’s on the upstairs nearby Vans store in downtown Portland. Premium sushi, friendly service but the menu is not always available, I wanted some oysters like pictures on Google unfortunately they are not. Overall, we had good experience for the first time."

"I guess it is one of the best sushi in town! The snack is not crazy so a perfect fit for me. The atmosphere is very impressive. Would recommend eating here during sunset."