J.Crew Factory 10600 Quil Ceda Boulevard, Marysville, WA 98271

"Best customer service experience I have had in years! My partner and I were shopping for clothes to attend a friend's wedding. Tritia R. was fantastic in helping us find the sizes and color combinations we desired at fantastic price points! Also even though it was close to closing time, Tritia started up the steam machine and got my dress shirt wedding ready! My partner and I were honestly in disbelief as we left the store. We entered anxious and left feeling happy and relieved. This was my first time shopping at J.Crew and Tritia definitely earned repeat customers!"

"I just recently discovered J. Crew and I absolutely love their clothing! Perfect for comfortable and attractive professional wear. They do a teacher discount(!), so make sure to bring in your school ID or a picture of it and they will give you 15% off."

"Despite being a large store, their selection of items for both men and women haven't led to many purchases. I walk in expecting to find something, but always walk out empty handed. I think the inventory buyer for the store may need to change. It's clean and bright, though."

"I was at the J Crew Factory, Seattle Premium Outlet, Marysville, WA during the Father’s Day weekend. Both the ladies (one from the fitting room - I just wasn’t able to get her name and the other one was Tricia at the cash register) who I encountered were so nice and have outstanding customer service skills despite the fact that it was a busy weekend. The lady from the fitting room was also really respectful while Tricia was friendly yet professional. They both give value to customers and it was a pleasure doing business with them. Thank you to both of you for a wonderful shopping experience!"

"Some of the staff were really nice, but others were very pushy and would barely allow me to look around the store without trying to sell me something else. Purchased sweaters for my wife as a Christmas gift, and was from out of area- assured me the extended return policy of 60 days was ongoing due to quarantine, and that they would refund me as long as items had been unlaundered and tags still on. Come back a month and half later, they refused to honor the extended policy because their receipts had not been updated and said a 30 day return policy, and was issued store credit."