Kohl's,

3713 116th Street Northeast, Marysville, WA 98271

"Empty, no deals. Expensive? We used to go there a lot for the great buys but that is no more. Couldn't even find what we were after. Sad"

"Great service. Sales persons were helpful and cheerful. Selection is very good even though many shoppers. And sale prices were unbelievable"

"Was five star service in store but I was double charged for my order and currently I have spent over a week running in circles trying to get the charge removed. This is unacceptable. I have now talked to over ten people about it and not one associate has resolved the charges on my account. I’ve emailed, called directly and chatted through kohls website with the annoying bots far too many times now and I am about to cancel my account. I will never order online for pickup again. My order was not ready the day I placed it and as a travel nurse just driving through the town of Marysville, WA, I was not going to be able to drive all the way back down to their store the following day to get what I ordered. The emails regarding my order never said I wasn’t going to be able to get the order that day… if it had, I wound have placed the order! I arrived at the store close to closing time And no one could find my order at first, then they found it but told me they didn’t start Shopping for it because it said it wasn’t going to be filled until the following day. Of course I was unable to cancel the online order at that time due to it being too close to when it was supposed to be picked up and the employees said they were also unable to cancel it but they said they would be able to cancel it the next morning and promised me they would get it canceled. I shopped in store at almost closing time and three associates were aware that I had an online order placed but couldn’t wait for it so I was allowed to shop for the items myself and two of the associates helped me get the items I needed. I checked out and left happy thinking they would cancel the online order. The next morning I received two emails. One said my order was ready for Pick up and a minute later I receive a confirmation email stating I just Picked up the order! They charged my account immediately and I am still trying to get this damn order removed. I never Picked it up and there was no way I could’ve picked it up as I was over 1-2 hours away trying to start a new contracted Position in the areas hospitals. I have to be that person complaining but like I said, this is unacceptable service both online and I store. I shouldn’t have to waste my time or energy for this long just to fix a mistake. I hope someone contacts me soon regarding this matter."

"Store and restrooms are clean. Most employees were setting up Christmas decor when not helping customers. Sadly, Kohls did not have what I came for: a twin comforter and blanket suitable for adult women. There were just a few in cheapo polyester, which is not nice for the elder woman I'd be buying it for."

"My first visit years ago I was extremely disappointed with this store but today I went to drop off an Amazon return and decided to pick up something I needed and was very impressed by how friendly and helpful the staff was which was completely opposite from the way it was before!"