Starbucks 5221 15th Avenue Northwest, Seattle, WA 98107

"Ordered a hot latte via the app, went to pick it up 10 minutes later and it was cold as ice and barely any espresso. Basically paid $8 for a glass of milk. I called the store when I realized the mistake, they said they could make me a new one the next day, when I went to get the latte, they acted like they had no idea what I was talking about. What a joke."

"This place is a nice drive through store, and the staff are generally pleasant, but my issue is if a drink isn’t great - because it’s a drive through - by the time you’ve checked your drink you’re probably already on the road and it’s not convenient (or very easy) to circle back and go through the drive through again for a remake. I called customer service for a refund and received the run around and they flat out refused to give me a refund after initially saying they would - they’ve clearly changed being customer service oriented and standing behind the drinks. The drinks are sometimes inconsistent (at any Starbucks store), and they’re expensive. It’s just not worth buying Starbucks anymore if this is their new stance. The phone reps took up so much of my time so they could send store feedback, but simply wouldn’t refund me for my beverage - they used to be much better about refunds for bad drinks. With all the options in the area, and local shops, I’m going elsewhere. Nothing against this store, just Starbucks in general."

"This location is usually good and the baristas are very friendly to me, but there have been several times when I wonder if they're even listening to me when I order my drinks. One time I asked for an iced oatmilk latte with extra caramel sauce melted into the drink in lieu of caramel syrup. The barista who took my order seemed extremely confused even though I was very clear about the drink and it's really not that hard at all to make, you just melt the caramel sauce into the shots. I received an iced oatmilk latte with light caramel drizzle on the top. Also, oddly, this morning I tried to go through their drive-through with several others in front of me in line and they weren't open (they normally are at the time I went through) but there were no signs posted and so everyone was just waiting confused in line not realizing there was no one even in the store. Their mobile-ordering was still turned on too, thank god I didn't mobile order this morning..."

"Busy store. Which I understand. But the breakfast sandwich I got was almost $6 and it was the only one that had no egg so I ordered it, but one of the ingredients was missing which was kind of important since it was a country breakfast sandwich and it was missing the gravy. And the biscuit was really crumbly and the whole item was disheveled and just kind of not so great. And rather expensive for it to be this way. Subpar, and I just wonder if it's worth doing if not doing well overall."