Jimmy John's,

5510 Corporate Center Lane Southeast, Lacey, WA 98503

"Waited in the car for 30 min after selecting curbside takeout and they didn't say apologize, just said get the chips and coke and go."

"Really good food and the staff was nice. The food prep area was also really clean even though it was busy. That was great to see. You could tell the staff took pride in their work."

"I love JJ's...but this location is lacking. They are much slower than other locations and the staff isn't very helpful. It's 2 miles from where I live which is a bummer bc I mostly end up ordering from the one across town bc of the issues I've encountered. I've sent feedback on their website about this mutiple times but nothing has happened! I hope they improve!"

"The freaky fast needs to be removed from this location, unfortunately. The subs and wrap were good, but... We stood in line for 5 minutes before we were acknowledged. There were 2 people in front of us with the same experience. I truly understand that sometimes snags come up and more hands are needed at the sub making area, however, customers coming in should be acknowledged with a "we will be right with you, I'm really sorry for the wait" or something similar. Not just ignored. After ordering it took approximately 10 minutes to get the food. I would add, this is not an isolated incidence, this is at the least the 3rd time this has happened at this location. I will add, the employees were pleasant once talking with them."

"Response to owner response: I have previously done that and your rep stated that there's nothing wrong with the sandwich. I still have her email. This is the third time JJ's has given me this exact message (on Twitter as well) only to ignore me when I tell you about your reps response. Why? Where is the tuna?? What a ripoff!! Compare these pictures to the picture they have of what it's supposed to be like. I'm contacting my bank to tell them these sandwiches are NOT as promised."