Aaron's,

3560 West 6th Street, The Dalles, OR 97058

"Very attentive, greeted as soon as we walked in the door. Salesperson was knowledgeable and gave us a Veterans discount. Mattress was a great price and very comfortable. Ended up needing the box spring too. Went back. Same treatment as before, and discount. Have been in to this Aaron's furniture before for our sofa, love seat and ottoman. Also a freezer. Always great service. Very satisfied with service, the furniture and appliance."

"My mother and I went to Aaron's, (the Dalles Oregon location) to buy a new Dryer. Mom was looking at a basic new Dryer. The sales girl came to talk to us. Mom asked about the next level up. The girl showed us a used dryer (more expensive) that supposedly had been used by the previous owner for two months before he died. There was allegedly still 10 months on the warranty. Mom bought it paying cash(200.00 more). It was delivered three days later. We did a load of laundry and it ran for a couple hours before we decided it couldn't possibly take that long , even on optimal dry setting.The next load we set on LESS DRY. We went to bed. Mom woke up 6 hours later and the dryer was still running. She turned it off and told me about it when I got up. I called Aaron's and reported the problem. I figured they would send a repair technician, but I was told "we don't do repairs on our products so I need to talk with our manager, can I put you on hold?" I said "yes" after a few minutes she came back and said, "because of these unusual circumstances, we want to do right by you. We are prepared to bring you out a new one tomorrow." We were delighted. However, just before closing time the girl called back with a "big choice for you and your mom" Sure enough it was a big choice...do you want one of two dryers that are both used with no warranty? One is an upgrade used for three months the other is the same model but it was used for 11 months and then used as a loaner. No mention was made of the 10 month "warranty" on the machine they sold us. We have agreed to take the upgrade that she said was tested. However we are very very upset and disappointed in this purchase experience. I will be calling to ask about the warranty in the morning after having discussed this with Mom. We will be buying any and every thing we may have purchase at Aaron's elsewhere in the future. What a rip off! My advise is never buy from this business EVER. With the Dryer running for that long the safety of our family was put at risk of fire by this company. Update : Aaron' did allegedly make this right with us . They are providing us with a new upgraded model with a full warranty.. After this experience however I ill be calling the GE company to make sure there is a warranty. Update to update... Well it seems this was not an upgraded model. The "upgrade" was to a "new" step down Model. There are less bells and whistles than the one we originally bought used. Mom says this is the same model she was looking at when we first got there. I guess we are going to have to chalk this up to a 200.00 lesson learned. At least so far it is running I was going to give them 5 stars if they actually upgraded to a new "Next level" model. As it ended up that we got what we originally looked at for 200.00 more I think 3 stars is appropriate."

"I bought a couch and loveseat from them but was unable to sit in it as it wasn't put together. Less than 24 hrs later it was delivered and I called to let them know the reclining chairs were so short my feet hung off and asked if we could return it and/ or put the 800 dollars we paid towards something else. I was told all sales are final and no returns and that they told someone that. I was never told that and paid in full over the phone. They were unwilling to work with us at all. I do not recommend them at all. That's a lot of money, they could have worked with us and also had our continued business. Horrible customer service."

"I needed a couch and washer/dryer when I moved to the area and I found an affordable payment at this location. When I went through hard times they had many options to help me and allow me to keep my rentals and I really appreciated that. Violet is the manager and she is kind and understanding. I will definitely continue to give them my business in the future."

"Great people. They will go the extra mile to make sure you're happy with what you need. This is my second time doing business with them. Quality Furniture very happy"