Big 5 Sporting Goods

"I bought a pitch return for my daughter, and it broke within 10 minutes of setting up. The manager and employees were super helpful in returning the item and were all around great."

"Great help from very knowledgeable staff! This Grandma was very excited to get help finding all the things the boys need for first time baseball!!"

"The end of this review is the best part, so make sure to read to the end! So, I knew Big 5 carried 1lb propane containers, like Fred Meyer, and I decided to shop here to acquire the 2 containers I needed. As I have experienced before at other Big 5 locations, a staff member greeted me. She did not immediately bombard me with "Can I help you find something?" which is what I expected, again due to previous experience, but rather said "Welcome!" I said "Thank you!" then after a brief pause, since I new what I needed, I asked her where the location of the 1lb propane containers was. She immediately knew where they were and accurately informed me! I spent less than 2 minutes getting the items and headed to the checkout where the staff member originally greeted me. She pleasantly asked about my day with a really nice smile, as she scanned the propane containers, which were a slightly higher price than Fred Meyer. I spent a few moments explaining my experience at Fred Meyers just moments before, including the appreciation of Big 5 and accessibility to products, as usual stores have, as it demonstrated Big 5 actually caring about the customers time and not wanting to unnecessarily waste it. Mine of which is quite valuable. At first my intensity was a little hard for her to digest but as our conversation ended she showed me with her bright smile and gracious attitude combined with effective listening techniques applied, how through actions, an understanding of the importance of "doing the right thing" in regards to how a business should approach "every potential customer" results in the business getting my money. A win-win situation for us both! Fred Meyer in The Dalles? That's another review which is next on my list. So look for that review to follow, so you can again get a sense of accuracy! Next time I am in town and need propane, I will spend the extra few cents just to experience a business who at least does make effort to still provide a decent experience to the customer."

"A couple years ago I entered this place and helped a neighbor return a BB gun which was faulty. The customer service was very helpful and they exchanged it with him. I would say they did an excellent job! I think I also purchased something here at some point in the past but I can't recall nevertheless they are very good at their jobs."