Papa Murphy's | Take 'N' Bake Pizza

"I had placed an order online for my son's birthday party on 2/3/24 at 2:29pm. I ordered 3 large pizza, did the scheduled pickup for 3:15pm. I was running late, got to the store at 3:36pm. Emma was the one to help me, and I paid for my order, she went to "online order wall" and didn't see my order and said "I think we're still working on it." Which would have been fine, but I ended up finding part of my order on the walk in shelves at 3:45pm. When I told Emma that I was missing one of my large pizzas she told me "oh well we must still be working on it" and then proceed to make other orders. I asked her why part of my order was made, and why it wasn't made all together. Emma VERY rudely told me "we have other orders to make" while giving me a nasty rude smirk. I told her it made zero sense why 2 of the 3 pizzas were made, before they started working on other orders. Emma, again, very rudely told me "because there are other pizzas to be made." I told Emma, I placed a scheduled pickup order for a reason, and she tried to tell me the app says that it notifies the customer that it may not be ready at scheduled time, which is a lie, the app has no such "warning" when placing the order. Nonetheless, when placing an order at 2:29pm, for a 3:15pm pickup, and myself arriving 16 minutes late at 3:36pm, just to be told by a staff member (Emma) that they basically make half of people's orders and then proceed on to other orders, and then get upset with the customer because they placed a scheduled order for a reason, and make it seem like it's the customers fault, they messed up. Even after I pointed out that I was missing a pizza, Emma proceeded on with other people's orders that were walk-in orders, after I arrived, and then they gave me someone else's pizza off of the walk-in rack, because they didn't want to make a fresh pizza. What horrible customer service skills Emma and her coworker have."

"Very abusive to their employees. Their policy is to practically lie and deny. Papa Murphy's is great, but this owner doesn't deserve your business because he's the one encouraging employee abuse cover up. Even if it's an extra 10 minute drive, please support a different Murphy's. One that actually deserves your business."

"These folks have a busy store and sometimes struggle with timing. As I understand it, they're a training store for new employees from other stores in the area and I always give them grace even if I have to wait a bit. Everyone is sweet and stays cool even if some customers aren't cool. My order is a bit weird and they remember it (and me I suppose!) because they changed the dipping sauce for the calzone even though I forgot to ask tonight. Be kind to folks, be understanding, and they'll do the same for you. Thanks y'all"

"Delivery Driver complained about one of our lights being burnt out, then said and my phone is almost dead how is that our fault! Then when we said good night she stormed off all rude! 9 pm female driver 9/27/23! Make this lady sweep the parking lot or something doesn’t need to deal with customers"

"Kirstin was so nice taking our order. Even though there was people behind us, she didn't rush us to make a decision. We have been buying from Papa Murphy's for a few year's now. It always comes out perfect. I enjoy watching them prepare our pizzas just the way we like them. We ordered a gourmet vegetarian on a pan crust. They cook so fast. so much quicker then waiting for a an already cooked one to be delivered. But they do have an app that lets you have one delivered to you. They have pre-maid salads and cookies dough. Plus sodas and bread sticks."