Papa Johns Pizza,

1050 Northwest Murray Road, Portland, OR 97229

"26th Jan Friday around 7:22pm I accepted a door dash order at peak time and arrived at the location. Receptionist asked me to wait for 7 minutes. I waited 15 minutes and asked again, another dude checked and said another 5 minutes. After total 20 minutes I asked same receptionist (curly hair). What she said pissed me off. She said, for unknown reason they refunded to customer and they did not put the pizza into oven. I did not get any notification about that, if it was canceled I would get notification about order cancelation. She lied. She asked me to wait another 7 minutes if I want that order. I unassigned the order and left the store speechless."

"Ordered on Uber eats. Ordered a 40$ NY style pizza, instead got thin crust, pizza was ice cold, missing toppings, asked for half toppings on one side and the toppings were all over, pizza was cut into big and small pieces, not centered with toppings all over the place. Spoke to the Manager Maura, and she could care less. Horrible customer service. Will never return."

"AVOID THIS LOCATION. I called in an order for take out. When I arrived at the store there my order was not in the system. What a waste. I ordered Dominos and they were able to do it right. Avoid this location at all costs."

"Super nice staff here. I’m here from out of state for work so good customer service goes a long ways for me when I’m away from home and family. The people that work here have such great attitudes and are really pleasant to the customers and to each other. As a driver would come in they all said welcome back and as an employee left for the night they all said have a good night. They hooked me up with a carry out club card and gave me 5 extra stamps as a way of welcoming me to Oregon. Super awesome Papa John’s. Thanks Papa John’s employees."

"Edited The management replied and gave me the opportunity to order a free pizza. Will I did and ordered a double pepperoni pizza with double jalapeño. I received a pepperoni pizza that was low on a regular pepperoni pizza. If they look at the image on there website and see what a double pepperoni pizza is they would add pepperoni. But none the less they tried to make good. Just be advised that the pizzas will not arrive as shown on the website. When you order a pizza you expect a pizza with the items you order and when you add items you expect added items not remove some to add some I ordered pepperoni pizza and added jalapeños and spinach extra. I didn’t get the pepperoni on the pizza. And the jalapeño poppers shown on the app where really nice looking but. As you can see that jalapeño popper is not a jalapeño popper. It’s a role of pizza with a couple of jalapeño slices. It was a total disaster. $31. Dollar for this I should have gotten a steak. I expect the management to reply to this!"