Valvoline Instant Oil Change

"8am: Timely, tires a plus. VACUUMING a REAL PLUS + TwentySeven minutes if you're 1st in line. At two bays and eight vehicles 45 minutes to hour. But today 3 bays operating. I like this regiment of a team. Remember to ask about "change oil light " ..."

"I always have a good experience at Valvoline. This time the staff especially the manager were great. I forgot my wallet and I’m old-school so I did not have Apple Pay set up on my iPhone but the manager show me how to do it. Good thing I memorized my credit card number. Highly recommend!"

"Ive been coming here for years and I always feel well cared for. I came this morning, and James walked me through a little bit of car knowledge and gave me honest opinions about the needs of my car. I never feel taken advantage of— I always feel supported and truly valued. It’s a great group of fellas here and I’m happy they’re my neighborhood Valvoline! Thanks again, see you in a few months!"

"They don't care about you or your car here. Don't trust these people. I was charged before they started my oil change, no tire check happened, they skipped wiper fluid refill, nothing was mentioned about my oil level or quality of oil drained, no inspection of my filters, and then a tech blatantly lied to my face when I asked about my tire pressure and filters. My psi was a little low on my rear tires, so I know with certainty he was lying. I left with my oil change light still on and had to go somewhere else to have my car checked out because I felt so uncomfortable and unsafe driving it without knowing what they did. Mgmt still hasn't responded to my complaint. I'll never be back! (Corporate took care of my issue when I called, but told me the store would contact me and they haven't returned my call yet. The store responded to my review without returning my call, still! I immediately returned their call with a voicemail and have yet to receive a response. The Hazel Dell location is a threat to the safety of its customers. BEWARE!!!!"

"I have been to many oil change facilities. This one had a particularly positive crew, who were very good at communicating with each other. Without missing a beat they were able to communicate what was necessary to get my oil changed done faster than I've ever seen before and did an excellent job following through on their multi-point inspection. It was no hassle at all to use a coupon. They were incredibly helpful and very honest in their appraisal of the condition of the truck I had just bought. Having also been a mechanic. I always double check everything when I get home. Looking for a message torques being incorrect on oil, pan bolts, fingerprint contacts etc. It was delightful not to find any problems after my visit. I will be recommending family members visit this particular location because of the confidence that I have that the job will be done correctly and I won't have to worry about anything going wrong or damaged to the paint on my new truck. If they're reading this, just know that you've made a customer for life and kudos to the manager for having such a capable team. I don't think I have ever been as impressed as I was with this team. Keep it up guys!"