Whitney's Value Ford

"I bought a peice of junk for $3000..I sold the vehicle for $200 because that's all it was worth..I had the vehicle towed away. I only got a few hundred miles out of it before I had to get rid of it..I spent over a $1000 in repairs which was another mistake I made..I cant believe this place is still in business. Dont sign anything that says Whitney's isnt responsible after you drive the car off the lot..that's a red flag right there!! Whitney's will lie to you and rip you off. They will deny that there was anything wrong with the vehicle and try to blame it on the customer. Before I got the vehicle home, I found out that the headlights didnt work and the radiator coolant fan didnt work either..and that's just for openers..there were more issues with this vehicle that were just as serious. If you buy a vehicle from these people, have it checked out by a mechanic that you trust because if there is anything wrong with it Whitney's wont tell you."

"Came in recently looking to buy a pickup truck, had a price range in mind but otherwise had nothing in particular that I was looking for. After test driving a truck, I started the buying process and was able to be connected with excellent financing through one of the banks they partner with. The process was extremely quick and seamless, and at no point that I feel like I was ill-informed or being pressured into making a purchase. Any and all questions that I had were answered, and I'm now driving an F-150 XLT that as of yet runs great. I also have additional peace of mind with the excellent vehicle care package that I got when I made the purchase. Especially seeing as this was my first vehicle purchase, I can say that I could not have been happier with the experience. I have not yet had much experience with their service department, however from what interactions I have had, I feel confident in saying that I'm not worried about when my truck needs service. I will update my review when that time comes. Overall, compared to other experiences I've had with dealerships, Whitney's Value Ford is a cut above the rest, and I will absolutely be back when it comes time for me to purchase another vehicle. This is a business that holds true to its small town roots, and clearly places a high value on customer satisfaction."

"Staff was alright in person but extremely rude over the phone. I work customer service, I get that you can deal with negative people, but starting the call out with a poor attitude isn’t going to bring returning customers, or create a positive interaction. Will not be returning, they should hire a front desk person who can put a smile on their face before they get on a phone call."

"Go see Michael! I wasn't pressured at all when buying my 2013 F150. I told him I was looking to trade in for a truck and told him the exact one, he grabbed the keys, took me out there, opened up all the doors and let me look at it without trying to sell me on it. He pointed out all the love marks it has from being used which is different from the other dealerships I've ever been to. He was pretty straight forward and didn't try to make the sale. It was more if you want it, say it, if you don't, lets walk the lot kind of deal. For a guy who isn't from a sales background, I'd say he's pretty good at it. Biggest thing in my book is don't try and sell me on it, let me sell myself. I'm not sure how the other salesmen are but Michael is who i'd recommend."

"If I could give this place less stars I would. We were told to buy 3rd party parts from Ebay instead of sending us to a Nissan dealership for repairs.. parts were incorrect and they charged us for trying to put them in. They also broke the Hood latch ..Now i am unable to return parts and out $300.. They also told us they have shuttle service.. they don’t. My disabled daughter had to walk 2.5 miles each way.. stay away from this dealership!"