Michaels

"Nice place. Has a good supply of crafting items, friendly and helpful staff."

"Typically, I have a fairly good experience at this location. The associates are mostly friendly and helpful. Tonight’s (Dec. 15, 2023, approximately 5pm) experience was a whole different experience. My six-year-old wanted some markers that were locked. She and I walked around the area for several minutes waiting for an associate. We were patient and were not in a rush at all. But when no associate appeared close to the area, we went to the framing department and asked for help. The associate was friendly, and she called someone to meet us in the aisle. A few minutes later, another female employee appeared. Immediately, she appeared upset. She pretty much stomped to the area where we stood and her body language showed impatience and she had an annoyed look on her face. While my daughter took a few seconds to decide on the colors that she wanted, this woman appeared irritated. As soon as my daughter picked out the markers, this employee pretty much yanked the markers from the hook as soon as she unlocked them. I held my hand out to receive the markers from her. With no eye contact, no smile, she immediately walked away and said to me while her back was turned to me, “They’ll be at the front.” I watched in shock as she sped away, my hand still in mid-air because I thought she would hand the markers to me. I followed her to the register and saw her angrily place the markers by a cashier then she stepped into the office. I was both shocked and angry. It appeared she was upset that she was called out of her office to unlock something for a customer. Even if that was the case, there was no reason for her to treat me like that. I made the decision to address her. She didn’t have a name tag so I asked if she was the manager and if so, I sure hope she sets a better example for her employees. She confirmed that she is the on-duty manager. Being a loyal Michaels customer, who spends thousands on art supplies at Michael’s, I was pretty much in shock that this manager thinks she can treat ANY customer this way. I’m sure this review will just get glossed over but I am hopeful someone notices and make sure this “manager” sets a better example for her employees and starts treating costumers better. No one deserves to be treated like that even if it’s just for a small-craft purchase. No matter the case, I am still a buying customer."

"Excellent assistance from sales associate! We were convinced to buy one!"

"Nice craft store has most anything needed for a variety of craft projects. Prices are middle range. Was looking for a particular color yard for the wife and they had it."