Errund 313 North Plankinton Avenue, Milwaukee, WI 53203

"This was honestly one of the worst customer service experiences I have ever encountered. I booked a recurring service a week ago. The website said I should get assigned someone and would get confirmation 48 hours prior. I should have known there would be issues when I didn't get confirmation. Today, they did not show up at the time they were supposed to. I checked the website and still didn't have anyone assigned. I called and left a voicemail. Someone immediately texted me back from the same number I called. They said that someone had called in sick. This seemed like a cover to me because clearly they had not assigned someone yet. They ended up finding someone. She clearly brought a friend with her and not someone who normally cleans houses so I inquired about this. They asked that I "please let her clean" and to check her review. She had 1 review five start review but no text to accompany it. And there was no information regarding the person who accompanied her. I was simply letting them know about this and the person I was texting accused me of discrimination. The woman ended up doing a nice job, but I would NEVER use Errund again and would warn anyone against using it."

"No one showed up for our 10am appointment despite our calls to confirm the day before, an hour before since we didn't see anyone assigned to us yet that morning, an hour after no one showed up by 11am, and the next few hours of no-show. Not a reliable service, recommend a firm who will arrive when requested, or contact you if they will not be showing up per the arrangements made a few days earlier."

"My Wife and I recently bought a condo and the previous owners left it completely disgusting. They had a dog and there was dog hair everywhere, plus they had NEVER done a deep cleaning. The refrigerator was a mess and the baseboards were stuck with grime. Errund was able to quickly schedule our appointment with very little notice. After errund cleaners came, the place looks SO MUCH better and livable. THANK YOU LADIES!"

"They have a well deserved F rating on the BBB website! Absolutely awful company with the worst customer service I have EVER experienced. They take advantage of people with disabilities! THIS IS 2019! WHO DOES THAT!? The cleaner cancelled twice and Errund charged me BOTH TIMES anyway (INCLUDING HER TIP). I have been texting, calling, emailing, and even went to the BBB (which they even lied to the BBB rep) for over TWO MONTHS now and though they admit they owe me a refund - they won't give it back. They are just plain cruel if they think this is an ok way to treat other people. STAY AWAY!!!"

"All of my experiences with Errund has been positive. The process of hiring a cleaning professional is super easy and I love the fact that I can book one day in advance. The system is easy and reliable. I definitely recommend."