Expert Jewelry Repair & Design

"I purchased/designed an engagement ring. I worked with Brooklien who was very pleasant and helpful in designing a beautiful ring. We got my girlfriends finger sized for the ring and left very excited and pleased with the customer service we had received. Friday the 8th of December I picked up the ring. I was extremely pleased with how it turned out. Yesterday I proposed to my girlfriend. She loved the ring but the size was completely wrong. She got it over her ring finger but was unable to get it off. Thankfully we eventually got it off but our fears kept building up that she would not get it off and we would have to take her to the ER to get it taken off. I dont where down the line the size was miscommunicated but this made a night that was supposed to be one of the most memorable nights of our life not so pleasant and at one point a little scary. We drove an hour and a half there and back to design the ring and I drove an hour and half there and back to pick it up as well. We will be looking for a jeweler that is closer and who pays more attention to detail to repair the mistake."

"For over two years I had searched for a jeweler who could craft a ring for me. It was a representation of the shield belonging to my 21st GGF, Sir Richard De La Vachet, a famous Knight of the Garter and Member of Parliament, who served in the Court of King Edward III of England. His actual shield hangs in St. George's Chapel in Westminster Cathedral in London. I did not want something shiny, new, and modern. I did want something Sir Richard might have worn when he was alive in the 1300s. Little did I know I had a master craftsman nearby by the name of Randy at Expert Jewelry in Appleton. I went to see Randy and his Associate, Lisa. I brought in a drawing of the shield with it's three lions. I described my ideas - the concept I had formulated. And they set to work. I came back two or three times as I developed a more clear idea of features. Each time they made modifications until I was satisfied. I suggested Randy should beat the ring up and create imperfections. And he willingly followed my lead, and offered his own suggestions. When he finally called to say the project was complete, I was excited to say the least. The finished piece was exactly what I wanted to the smallest detail. I could not be happier to own this beautifully made ring, my connection to my family past. To say I recommend Randy and Lisa, that I would entrust them with any future projects, is an understatement."

"These are my two favorite treasured pieces. The cross with the black diamond will never be lost again with my new clasp.The second piece of jewelry had been broken and kept for my entire life, a piece from my great aunt Amelia, "Molly". I never knew what is was and expert jewelry made it into this necklace I envisioned! I love how it hangs. Another thing was, the eventual corrected cost was worth saving the broken gold chain it hangs on! Thank you. 2/2023"

"Erica @ Expert Jewelry Repair & Design recently reworked my existing ring (diamonds & gold) into a modern one of a kind piece that is absolutely perfect! I love that is all my original 30 year old parts made brand new."

"Wonderful experience! Great customer service-they knew my name when I came in to pick up my jewelry. And my rings are absolutely beautiful! I wear them 24/7 and they brought them back to when we first purchased them! I will definitely bring in more for repair and polish!"