Riddle's Jewelry - Rochester 1201 12th Street Southwest Apache Mall, Rochester, MN 55902

"I stopped by without calling ahead to inquire if someone could fix my pearl necklace that broke during travel. They fixed the piece on the spot and provide care instructions for the next 24 hours while the adhesive set. I was shocked. Other places have not been that responsive and kind. They have a special team culture. Shop here!"

"About a year and a half ago we went in to the Riddles in rochester mn to look for wedding rings. The service then was nothing short of miraculous. We thought we knew what we wanted but didn't make any purchases. We went many other places since then, but it was clear with every other interaction we had elsewhere, we would be going back to Riddles. In fact, when we finally decided to purchase last week, we were remembered and treated like family. It might be a tiny thing, but it was everything to us. Natalie was as kind as could be and Dan was the best. Love the story about the twins!"

"I needed repair to a necklace I had. The staff at Riddle couldn’t have been nicer! Options were explained to me in easy to understand language, including prices. Riddle’s is my go-to place to buy new and fix jewelry!"

"I discovered Riddle’s Jewelry quite by accident actually…I went out to Apache Mall to find a place to remove some links on a watch I had been gifted…I always seem to enter the mall via the food court entrance, but this time I ended up coming in the door located between Scheels and the “discount warehouse” (Games, gifts, etc.) The 1st jewelry store you come to after that is Kay’s…The gal clerk was very friendly and greeted me with a smile, but after a quick examination of my watch and even consulting another employee, I was told they couldn’t do anything for me because they didn’t have a small enough tool for the job…she recommended the handicapped gentleman who has had a shop for years out at Miracle Mile shopping center…Undaunted, I went right next door (there are no less then 4 or 5 jewelry stores in that area, and all close together) and the place was Riddle’s Jewelry, which I had never heard of…The gentleman behind the counter was rearranging some diamond rings in the glass case, but looked up right away and greeted me… His name was Josh, and it turned out he is the assistant manager…I showed him the watch, he took it and said it shouldn’t be a problem, and after measuring my arm/wrist he turned around, and approximately 3 min. later I was putting on my new watch! I was very happy, but got even more happy when I asked what I owed him, and he replied: “Nothing, no prob. just took a few minutes of my time” In this day and age NOTHING is usually free, so I DEF. didn’t expect this to be any different…Boy, was I wrong! Customer service and kindness STILL EXISTS, and Josh at Riddle’s Jewelry in the Apache Mall is a GOOD example! I’ll know where to go 1st next time I need a jeweler, no doubt about it!! Thanks AGAIN Josh!!"