Rochester Lapidary Jewelers

"Been shopping here for years , just went back to get something fixed & order a chain for my son other day! Had great conversation about Don… he always remember ya when ya walked through the door . Adam is a lot like him, keeping up the family business. Make me so happy to see They have great prices & always do exceptional job, taking care of customers !"

"Found a perfect ring for my wife and before the end of the day Adam actually took my wife’s finger size and redid the ring before closing. Superb service and great to work with. I would highly recommend Lapidary Jewelers and I have purchased a number of jewelry pieces from many places in Rochester"

"Awful experience. I went into the store to look at engagement rings with my boyfriend and the desk attendant was extremely rude, unhelpful, and degrading. She complained about wanting to go home while helping us. This was our first experience looking at engagement rings so we were very excited, but having had this experience I left in tears. I would not recommend that anyone go here for an engagement ring."

"100% perfect service and very nice collection!! Employees were awesome! Definitely will come back"

"On 08/09/2022 I took my 1956 Rolex President watch to Rochester Lapidary Jewlers. I had just had a complete service on the watch and rebuild of the 18k band by another jewler in Miami Florida. When I got my watch back it was too loose and needed a link removed. When I took it to Rochester Lapidary to remove a link they stated they could do that for me. When I was watching the jewler via a video screen I could see him struggling to unscrew the link and really torqued on the band. When they gave the watch back to me I just put it on to check the fit. As it seemed to fit fine I paid them and left. The next day I was looking at the band and saw the link was bent badly. I took it to them and they said the watch would need to be sent to a Rolex jewler in New York for repair They didn't say who would pay for the shipping or repair. I was so angry that they had returned my watch without admitting they had bent the link and stripped the screw i had no confidence with them. I wanted to return my watch to the jewler in Miami so he could repair it. They refused to pay for that and would only pay for a Rolex jewler in New York to do it. Mike, the store manager, I assume, stayed in his office and never even came out to discuss my concerns. This jewler has no quality control since nobody even looked at the work performed by their jewler. I wouldn't let them work on a timex! Run don't walk away from this jewler!"