We Fix It Phone Repair 4706 East Washington Avenue, Madison, WI 53704

"I am handicapped and didn't have a walker nor a wheelchair in my car. They came out to my car, to assist me. It was very helpful for me."

"I had an excellent customer service experience at this business. I went in to have my phone battery replaced. They told me to come back in an hour and a half. When I did they told me my phone was not done yet and that they had some bad news. When attempting to replace the battery they cracked the back of my phone. Erin explained they had replaced it, but it was now a different color because that was the only one they had in stock. That did not matter to me because my phone is always in a case so I cannot see the back anyways. Due to the delay Erin gave me a discount, explained everything that they did, etc. Not an ideal experience, but one that was handled very well by a helpful and knowledgeable employee. I will use this business again when I have a battery need."

"The employees were professional, helpful, and knowledgeable. My phone screen was repaired in less than the time they said it would be. They are offering a great phone “insurance” plan that comes with a screen protector, phone case, and 2 years of coverage (using their case and protector). Would definitely recommend them to others!!!"

"I have never replaced a battery before. I guess I had high expectations that a new battery would perform similarly to my original Samsung battery. The first day it drained faster than my old batter and it was fully charged when I started the day. Took it back and they replaced it. Told me to charge it. Let it completely drain and then charge it again. Which I did. 8 a.m. According to settings and device maintenance my apps are closed and my phone maintenance is at 100%. It's 8 a.m. and my phone is already to 85% and I've been getting ready to go to work/have been at work for an hour so it isn't like I've used the phone. Very, very disappointing. I needed this new battery for a wilderness trip I'm taking and wanted my phone for pictures. Good thing I have a solar charger. I'm going to need it."

"They replaced the glass on my iPhone SE. It took 2+ hours. There is no place to wait in the store so I sat outside for an 1.5 hours waiting for them to tell me it was ready. I think they did nothing with my phone until I came back into the store at the "it will be no later than time." Then it took another hour. The store representative tried to up-sell both a screen protector and new battery. I said yes to the screen protector until I was told it would be an additional $30. I declined. My battery worked fine prior to my visit @ Batteries Plus. Now it doesn't last as long. I wonder.... but certainly can't prove that I don't have my battery anymore.. I can no longer hold my phone and talk. The screen picks up any facial contact so I have to keep my headset handy at all times. On the up side, the screen isn't cracked anymore. I'm not impressed."