Genin's Autocare 3505 University Avenue, Madison, WI 53705

"This shop chooses to overcharge in exchange for a large service department and great location. I have always been told that you can pick two out of three in terms of service, quality, and price, but $500 in part costs when an OEM part directly from a dealership is $230 is a step too far. If you can spend above dealership prices for the convenience then go for it, just don't expect free inspections, low labor costs, or reasonable part costs."

"Quick and easy experience. I call day before and got in next day. I need rewiring of headlights. Lady told me estimate and payment was only 30$ more than anticipated. Would go here again."

"Not only were each of the people we talked to unpleasant they are crooks . Along a $200 minimum diagnosis they asked $350 to install a new battery. I purchased a battery for $130 and installed it in their parking lot in 5 mins."

"Took my car in for an oil change, tire rotation, and new battery for my first visit to Genin's. Staff communicated well and work was done well. When a few minor additional things were found during the requested work, they gave me an up-front estimate and completed the additional work the same day. I will take my car to Genin's again."

"I’m a college girl who went in for a simple repair. They told me I needed to spend an extra $200 to fix something that didn’t need to be fixed and told me my car couldn’t leave their lot without the repair. They also changed the price they charged for certain repairs during different visits. Something that was originally $35 ($15 anywhere else) ended up being over $50."