Empire Electrical Service

"Couldn’t recommend Empire Electrical Service enough. They installed new recessed lightning in our house and we couldn’t be more happy with the finished product. They were responsive, professional and on time. Will do business with Empire Electrical Service again."

"At first this company seemed to be a perfect solution to our needs as a 4-plex owner. We paid for the year subscription which cost $199 and eliminated service fees and gave us 10% off all parts. What I didn't know is that Empire doesn't hire, they contract other companies. Any good experience we had was because of the company they were able to send out. We had one or two good experiences, but it quickly went south. On 4 separate occasions, I called for a technician in which they scheduled for an almost immediate appointment, giving us a 4 hour window frame. On all 4 back-to-back occasions (months apart), they called at the end of the window frame to cancel due to excuses from car accidents, to emergency jobs, to simply they can't get ahold of the technician. Also on all 4 occasions, they could not reschedule for 6 weeks. It began to seem like a fraud, hearing the same thing time after time. Twice they randomly cancelled a service I had scheduled for remodels - which put us in a terrible position w/other contractors. Customer service is polite, but I never got the impression they fully understood English, and our discussions felt disjointed. Their responses felt rehearsed and sometimes were unapplicable. I've never taken the time to write a negative review, but I feel this company is fraudulent and you should be aware. I hope others have better luck than we did!"

"The electrician was punctual, patient, and took his time explaining what needed to be done and options to fit our budget and have our home be as safe as possible. He was very personable, respectful of our home, and nice to our pets! I don’t know who I spoke to when I initially made our appointment, but they were also courteous and helpful."

"Empire Electrical Service is an excellent company for any electrical needs you may have. I recently hired them for a large event I was hosting and was blown away by their professionalism and attention to detail. They arrived on time, had all the necessary equipment, and were very patient in answering all my questions. They were also able to make adjustments on the fly to ensure everything ran smoothly. I would highly recommend them for any of your electrical needs."

"I was so impressed with the service from Empire Electrical Service! I emailed them after another contractor had caused some issues with our electrical, and the technician contacted me back right away. He managed to quickly identify the problem, and gave me some great advice on how to handle the contractor. His advice saved me both time and money - I can only hope that I don't have any more major electrical issues, but if I do, I know I can count on this company."