Goodyear Auto Service
6130 North Port Washington Road, Glendale, Wisconsin, United States
About the Goodyear Auto Service
Goodyear Auto Service is a trusted car repair and maintenance institution located at 6130 North Port Washington Road in Glendale, Wisconsin. With a commitment to providing top-notch service and quality products, Goodyear Auto Service is your go-to destination for all your automotive needs. Whether you need a routine oil change, tire rotation, brake repair, or any other service, our experienced technicians are here to help. Visit us today and experience the convenience and expertise that Goodyear Auto Service has to offer.
Photos of Goodyear Auto Service
6130 N Port Washington Rd, Glendale, WI 53217, United States
Opening hours of Goodyear Auto Service
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
07:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Goodyear Auto Service
"They were very professional in their work and were excellent in getting me done ASSP at a fair price . Will go bCk ."
"On afternoon Sunday, I walk out of my apartment to see my tire is completely flat. I quickly throw on the spare and call Goodyear as they were the only shop in the area open. They changed the tire in about a hour while I walked next door to Culver’s for lunch. They even put away the spare nicely in the trunk. Great service."
"Came in needing a simple tire patch and it was empty at 8am they said they couldn't get to my vehicle until 5pm. Like seriously something that takes not even 20min. Then went to midas right next door and the fit me in right away regardless of having an appointment."
"With two new tires and supposedly a wheel alignment my car is driving way worse than it was with a spare tire. Warning, find somewhere else to get your car done or be prepared for bad business practices."
"I purchased and had installed four Assurance Weather Ready tires at Glendale (53217) location in December 2022. My problems started in the middle of April 2023 when I had a tire rotation and 4-wheel alignment performed at that location. I was called while my vehicle was being worked on to tell me a wheel stud was broken during the process but it would be replaced at no charge as they were assuming liability. I appreciated their candor, dismissed any further questions, and picked up my vehicle when the service was completed. (I never had wheel stud broken experience from all the vehicles that I drove.) During my next tire rotation and alignment on August 3, 2023 the service manager called to tell me several wheel studs and nuts were damaged and I should be prepared to replace them. He told me two studs and nuts needed replacement now and quoted me $175.00 per stud and nut set for a total of $350. Because I was surprised with the damage, I took the worn out nut to three different service center locations the next day, including another Goodyear Auto Service to see if I could find a better price for replacement. All three service centers told me the thread was worn out BUT it did not look like wear from regular use, but rather most likely from excessive human force (over torqued). I was encouraged by all to return to the Goodyear Glendale location as they should perform the repair at no charge or contact customer service at Corporate Office. I returned to the Goodyear Glendale location and spoke with the store manager (a tall guy). He questioned me whether I had any other service work done on my vehicle since the tires had been installed. I told him I had an oil change at the end of June at a dealer shop. Although he stated that shop could have damaged the wheel studs and nuts, he did agree to replace both sets at no charge and said he would put a note on my appointment details for my August 6, 2023 appointment. On August 6, 2023 I returned for the studs and nuts replacement and the service manager (before working on my vehicle) insisted there would be a charge for these repairs. I asked him to call the store manager for clarification, as this is not what was agreed to the day prior. From their conversation I could ascertain they were still trying to shift blame for the damage to the service shop that had done my oil change. After back and forth between the two of them they eventually agreed to perform the replacement at no charge. I left my vehicle at Goodyear Glendale and was picked up to have lunch with friends. When I returned to pick up my vehicle after about two hours and I received the invoice I noticed only one wheel stud and nut were replaced. When I questioned why both sets weren't replaced the service manager became very defensive towards me and again told me the following: the service shop mechanic could have done the damage during the recent oil change appointment; my vehicle is 20 years old (actually, it is a 2014 model); everything wears out and nothing lasts forever because cars have lots of plastic parts these days and moisture damages these materials; and he cannot replace something “about” to wear out for no charge (although he did not explain why he would have replaced both sets if I was paying, as two sets were found by this Goodyear location to be damaged). This experience has left me very frustrated with the Goodyear Glendale location, from the incompetent initial tire installation (in hindsight, lug nuts were obviously over torqued) to the continued denial of accepting responsibility by both the service manager and store manager and further, casting blame to the service shop that had done my oil change. I am very far from being a happy customer and concern about the safety of these wheels and nuts while I am driving now."
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