NP Mechanical, Inc.

"My home builder, Richmond American Homes, referred me to NP Mechanical, the installers of my tankless water heater. The unit and home is 1 year old. So, I am looking for a replacement part that for an add-on component to my water heater that was installed by NP. I have been calling for over a week to get someone to simply verify information that I already have gathered pinpointing the replacement part I need for this add-on component. All I have received from NP is the run-around and that's when they decide to pick up the phone. Builders, stop using NP! Update: Rayanne returned my call and apologized for not getting back to me within a timeframe she had committed to. She was always professional and polite. She did follow up with the information that I needed. I appreciated that. With this update, I will raises the number of stars I have issued NP from 1 to 3. I think that's fair enough."

"We have issues with AC only after one year’s installation. Have tried contact them, never responded. Left messages, no call back. It’s so hot but they never cares if the AC works or not."

"Scheduling Issue!!! First identified the AC compressor issue in October. It’s been 3 months since to schedule and got rescheduled for appointments, multiple times. Upon til today, there is still no confirmed date when the compressor will be replaced. Had a call with the CS person on a Monday, told that there is no same-week schedule in front of her to look up what’s the earliest availability. Then was told would return the call on the same day, NEVER happened. The technician is nice and easy to work with. It's a shame the scheduling department can’t do the job."

"Horrible customer service, unresponsive and poor project management skills. Had to use them due to our new home builders using them as their preferred contractor. Would highly not recommend this company. Do some more research before selecting them for any project. Still waiting on them just to install a filter which still hasn't been installed and it's been 7 months. They took the bond money and ran with it, not holding up to their obligations in fulling the completion of a system in which they installed. Plus trying to have them come out to inspect issues we are experiencing is almost hopeless and waste of time."

"YOUR STAFF BLOCKED OUR DRIVEWAY FOR 1 HOUR AND 15 MINS!!!!!!!!!!!!!! AND THERE’S NO DRIVER IN THE VEHICLE TO MOVE IT!!!!!!!!!!!!!!! WE CAN’T GET OUT FOR 1 HOUR!!!!!! AND 15 MINS!!!!!!!!!!!!!!!!!!!!!!! WHAT IF THERE IS AN EMERGENCY AND WE NEED TO GO OUT????!!!!!!!!!!!!!!! TRAIN YOUR PEOPLE TO BE MINDFUL AROUND THEM!!!!!!!!!!! OR PARK IN FRONT OF YOUR CUSTOMER/CLIENT’s HOUSE INSTEAD OF OTHERS’ HAVE A GREAT DAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"