Audi Pacific Service Center

"I brought my car in for a 60 mile thousand mile service and received a text indicating that I needed to replace a motor mount and that I had an oil leak. The total was $3000. I declined the service and took it over to an independent Audi mechanic Who told me there was nothing wrong with my motor mount and that the leak was due to the fact that the drain plug was damaged when they changed my oil. So my $3000 repair bill from Audi turned into a $70 bill at Torrance motors. While I was picking up my car, he indicated that he had just received a call from another Audi Pacific customer who ran to the same experience I did however they sent a picture of the bad motor mount, which actually was from a Toyota. Shame on Audi Pacific. Never trust their recommendations."

"The service I received was amazing during my last visit to the Audi Pacific Service Center. I really want to thank Reza, my service advisor, and Ebin, my car rental associate, who both helped make my experience great. I also want to thank the manager in the back shop for personally making sure that our car made it to the center when it was having problems--unfortunately, I don't know their name, but Reza let me know that they were an important part of it. Reza's communication was clear and timely and I had all of my questions answered. Ebin was friendly and helped me get into a rental with ease. Thank you again for all of your help!"

"Unfortunately have to highlight 1 star here. Got the same runaround on not working on the car until several days after the appt, but I can live with that. What people need to be aware of is that they charge $260/hr and they mark up their parts significantly above Audi MSRP. Example- control arm MSRP is $626, Pacific charges $1109, 77% above Audi suggested prices. This adds up. To replace all 4 shocks/struts/springs and front control arms was.... $19k. For an old A4. This is beyond anyone's wildest guess, and I pity anyone that doesn't know better and just pays. I have not gone to Long Beach to compare service prices, but I know when I go to their parts department, they at least charge list prices. Suggest to call around before coming in to Pacific Audi service."

"Went in for annual oil change and inspection. Oscar was friendly and helped ensure the service was efficient. Appreciated the priority Lyft rides, though loaner cars were available too."