Geek Squad,

3675 Pacific Coast Highway, Torrance, CA 90505

"So after trying to comunícate with them over the phone about repairing my Samsung note 10+ and never being able to get thru i drove the 30 min drive, it's the closest best buy that works with Samsung, only to find out that my insurance that I bought from them only covers exchanges , they'll replace it with a refurbished phone with a $200 deductible. That is not what I was told when I purchased this insurance, they even show you a breakdown of how much each repair would cost. Just a few weeks ago we pre-ordered the note 20 and they sold us the same insurance with false information. I would not recommend buying the insurance unless you're ok exchanging your phone every time your screen breaks and having to pay the $200. The back of my phone broke but everything works fine so i don't want to replace it with a refurbished one."

"Horrible service. I bought a open box washing machine that I was told was new and it just has a dent on the front. After waiting for hours at the store because they were having issues with getting it delivered. It went from being delivered in 2 days to being delivered in 2 weeks. The manager was nice enough to give us a discount because we were there so long. The item arrived this Tuesday and did not work. Tank would feel but it would not wash at all. Friday they sent someone out to do a reinstall and when they came they also said that the item was not working. Called Best Buy geek squad and was told that the only way I could get another new item was to pay the full price or the machine. Ive Literally been on hold and talking to the manager with geek squad for over a hour when all I want to do now is pay the difference to get a replacement. While I’m on hold for over 30 minutes I’m writing this review. I guess customer service means absolutely nothing. The discount is taken away and I have to now pay back the discount because the manager said he can’t see the discount. Only that the machine price was low, and pay the difference to get a new machine. Lesson learned. NEVER BUY A OPEN BOX ITEM FROM BEST BUY"

"Worst experience every time I went in to get help from them. I went to the location at Torrance first of all they damage your phone when you give it to them to take it to the back gave them my s9 to put a screen protector on it they ended up scratching the back of the phone after I got it back and acted like they never saw it and the screen protector ended up having bubbles 3 attempts they tried and still couldn’t get it right. Never allow them to work on your phone they will damage it somehow. Also there customer service is horrible they are very rude and don’t speak the truth. I will never go back to geek squad with the horrible service I received and I recommend you don’t go there either."

"Lack of customer service, they need improve on what they're doing. They filed my appoinmet on the wrong date. If they're going to repair phones, Geek squad needs to expand their team to other bestbuys, customers can't be driving far distances for a simple SCREEN repair...."

"I came here to replace my cracked Samsung Note8 screen with a same day repair appointment. I was helped by Ralph. He was very professional and helpful. They replaced my screen in about 2 hours. Excellent service. I received great customer service. Thank you Ralph and Geek Squad!"