Aqua Systems Plumbing 687 Roble Avenue, Menlo Park, CA 94025

"We had a biohazard situation with a broken sewage pipe, so time was of the essence. I called a few other companies who couldn't work us in or didn't return calls. Ryan, the owner of Aqua Plumbing, was communicative and came out to inspect and eventually do the work himself. He had to saw through large tree roots to cut the pipe and replace it. He also fixed a toilet. He may not have been the cheapest, but he respected our natural surroundings, understood the urgency, and completed the job quickly. I would use him again and hope he stays in the area."

"Udate Beware: After we canceled the follow on repaid visit with the service provider, we contacted our home warranty provider to treat the condition as a pre-existing condition. This is strange, especially since the service provider had scheduled a follow on visit to fix the damage and reported the leak as a pre-existing condition after we had a fallout. I feel like I am penalized because we had a fallout and did not want to engage with service provider anymore. === Our home warranty service assigned the service provider to check out multiple issues ( including piping leaks in the bathroom, water filtration and pressure systems, and toilet issues). The service provider initially visited on 2/20/23 and only inspected the Piping leak. The service provider was rushed, insisted on collecting the visit fee, and assured us they could check the other issues when they returned to repair the piping leak on 2/28th. I messaged the service provider on the 24th to reconfirm so I could make work arrangements. The service provider confirmed the appointment on 2/28. On the 28th morning, at 10.05 am, the service provider sent a text message stating, "Good morning, this is the plumbing contractor. I can be there on Friday between 11-12 if that works." I found the lack of common courtesy and utter disregard for our situation and time highly unprofessional."

"3 other plumbers had been contacted to replace my hot water dispenser. Ryan’s company was the ONLY one that responded and finished the job in a timely manner. He kept in constant contact with me and did a great job. I would definitely recommend him and would use his company again."

"Our water heater gave out in the middle of a pretty cold week. I called Ryan as I saw he was close by and he answered right away. He asked all the right questions, was able to find the replacement I needed, and came over the next morning to replace it. Super nice guy and reasonably priced. Highly recommend his services - he’s now on speed dial when I need him!"

"We had an emergency shower faucet issue where the faucet would not turn off. Ryan was very responsive, picked up the phone at 11 pm on Sunday and scheduled an appointment for the next day. He asked for photos of the valve, diagnosed it over the phone, and came prepared with the right parts, fixing it in just 30 minutes."