Stress-Free Auto Care

"Update: Rhett got in touch with me and did a great job communicating with me to quickly finding a solution to the issue. Consequently, I'm amending my review based on the recent updates. Overall, I'm satisfied with the work that was done! ---------------------------------------------- I strongly recommend that you do NOT go there. I brought in my 12-year old car to have the rear brakes (pads and rotors only) replaced and they charged me about $1000 for it. I've had my brakes replaced several times before at different shops and it's never cost me more than $375. They suggested that I start with a multi-point inspection, which I declined at first. Then they told me that the cost of the inspection would be deducted from the total cost if I decide to proceed with the work. So I agreed. That turned out to be a fib. They charged me $300 for a set of rotors. I called a few auto car stores to inquire about the price of rotors. I used the part numbers in the invoice. I was quoted $40-$60. I understand that mechanics often mark up the parts they install. But a 500-700% markup is totally unreasonable! They charged me $450 for labor on the brake replacement on a single axle! That's over 2-3X more than what other car shops charge. I reached out to them to inquire about the extra charges on my invoice and to see what could be done to remedy the situation. They never responded and completely ignored me. This, in my opinion, is a classic case of a mechanic ripoff, and could explain why this shop isn't registered with the Better Business Bureau. So, unless you have unlimited money, I suggest you go somewhere else."

"Overall I am satisfied with my experience at Stress-Free Auto Care. I received good, quality customer service from Joseph. Once the diagnostic was complete and I’d received a quote for repairs, the bill was going to be more than I could afford. Joseph was very helpful in pointing out the high priority repair items that were in my price range. Ended up getting sway arm bushings replaced and I can tell a huge improvement in the driving and handling of my CRV so far. Thanks for the help Joseph and SFAC team. I will be back!"

"First few experiences were very good. After today, not going back as I don't trust them. They seem to do aggressive up-selling. Took a Subaru with 24k miles in for an oil change and tire rotation. Was quoted over $300. When I questioned the #, they immediately took off the "engine cleaner" which I have never heard of in an oil change before. After inspecting the car, they tell me I need 2 new front tires (look find to me) and an alignment; "they happen to have 2 great tires available" to sell me. Decline that but had the bad judgment to accept the brake and coolant flush services. Bill comes to nearly $800. When I question that, they quickly make an adjustment to bring it to closer to $700."

"I've brought my car to them three times for three different issues and they did a great job fixing those issues. Have been driving my car for the last month with a few longer road trips and the price was definitely worth the piece of mind I received knowing the car is where it needs to be. Very communicative via text message and email, which makes it easier to record keep. Also the late night pickup box is also helpful for those with long work hours. Will continue to business with again while I'm living in the area. 5⭐"

"The service here was really great! This was my first time going to this shop and the staff at the office was very professional and taking notes of what I need to be inspected in the car. Their report was thorough with pictures, and the best, everything can be done online. I didn't have to stay in the shop if I had questions or suspecting something. They reply quickly and with enough details. Based on my previous experiences, all these were a first. I feel relieved I have chosen this place for my car! They were prompt and honored their repair timeline"