Audi Palo Alto Service

"Very poor service.last 2 services they are giving the car back without washing and vaccum. Service Staff is unprofessional, liars who claim of doing things but actually not doing those. parts and labor are 30% more compared to other audi service centers."

"Very poor service. High turnover rate in staff and it feels that no one is in charge. When I bought my Audi last Oct, Audi only gave me one key due to chip shortage. Finally 6 months later, Audi corporate notified me that I could get the second key made. I went to the Palo Alto service center in mid June, the service agent told me he would order the key for me. I called every two-three weeks to inquire about the status, the receptionist said the manager will find out and call me back but no one ever did. I suspected the order was lost or was never placed. Finally I got hold of the part department in late August, the staff who was in charge of ordering the keys said he had placed my order in June and that it should come in the following week. So I called again, the guy was no longer with the company and another guy told me that there is no record of my order and he needs to place an order for me. My goodness, I had waited for 12 weeks for nothing! Then I call Stevens Creek service center which told me it only takes 5 business days to get the key. Now I understand why the Audi Palo Alto has poor reviews."

"I could not complain about the service, The team was professional, they grabbed me a lyft and also provided a loaner since the repair took a longer time."

"Great service experience here. Sidney was very responsive and let me know all I need about the shuttle service and the condition of the car. Did my 40k service and was able to get it back end of day as they said."

"Booked an appointment 2 weeks in advance but when I showed up I wasn’t on their schedule. They said they could try to squeeze me in but might need the car for a 2nd day. It was a 30K mile minor service which is an oil change and inspection. I also needed them to check the Start/Stop which wasn’t working, he said it is probably the battery. They completed the oil change and inspection and confirmed the battery needed replacement but had to keep the car into the next day to finish the work. The one saving grace was they provided a shuttle but I didn’t plan on being without my car for 2 days."