Sol Pacific Pool Plastering Inc.

"My pool contractor abandoned our job right after Sol Pacific completed the PebbleTec finish. I contacted Sol Pacific. It took longer than expected to get help, but once I was on their radar, the team was great! They came out and fixed the issue with a week's long acid wash. Pool looks much better now! Thank you Sol Pacific"

"Poor quality outcome! Had my pool resurfaced by Sol Pacific and as the picture show, the outcome was less than satisfactory… Rather than a straight waterline curves, up and down throughout the pool… They informed me” there is no expectation of a straight waterline”!!! Unbelievable, from a poor company… If you’re looking for quality workmanship, you should look somewhere else!"

"We have had a terrible experience with Sol pacific pool. Pool has been drained 2 additional times in the 6 weeks it’s been completed dude to issues with the plaster. Spent $100k on a pool we can’t use from a company with terrible customer service and no communication. Once they take your money they don’t care how the pool turns out."

"UPDATED: GOOD PEOPLE, POOR PROJECT MANAGEMENT Update 2022-06-30: After I posted the original one-star review, the owner, Marcus, finally put some attention on our project and resolved things to our satisfaction. A "no-drain acid wash" took care of the white residue, and the water quality has since been rebalanced by the owner's brother, Justin. I also learned our original "project manager" has left the company. Upping from one star to three. Would I recommend Sol Pacific? Only with reservations: Get contract dates in writing, with penalties stated, and require two-party signoff of written change orders for any and all devation from the contracted schedule. ------------------------------------- Our saga with Sol Pacific started a year ago, when we met with a sales person in June 2021. We executed a signed a contract to have our pool's tile cleaned and surface replastered on 2021-08-29. We were told the work would start in December. .On 2022-01-04, the sales person called to tell us work was delayed; on 2022-01-24, she emailed to verify the selected color "PebbleFina Black Galaxy". Actual demolition started on 2022-01-27; the machine they brought to do the work broke, so rough demolition couldn't be finished until the next day. Final demolition was completed 2022-02-01. Masonery cleaning didn't start until the end of February, a gap of >3 weeks, and didn't finish until early March. Despite repeated calls, we could not get a firm date on plastering. The plastering crew did not arrive until 2022-03-31. The plaster did not cure properly. While it's (supposedly) normal for plaster to release white material as it cures, in our case the black plaster never completely released the white, leaving an uneven, blotchy, mottled surface. We repeatedly contacted Sol Pacific, and got visits in April from the owner. In May 2022, they added some granules that cause even more streaking. We were told not to use the pool because they had added acid to the water to try to remove the chalky residue. The owner visited again in early June and assured us they would have it corrected "by the end of the week". We're nearly two weeks later, and no one has come again. We've been running the pump, but pool is now growing algae and looks far worse than it did before we started. Through the entire process, their customer communication has been non-existent. We only got updates when we called and texted repeatedly. We are now ONE FULL YEAR past our original contact with Sol Pacific. Our pool is unusable and they still have not corrected the issue. I just visited the BBB web site and found a complaint that is nearly identical to what I've written here - truly depressing. If I could give a negative number of stars, I would. I am still in contact with the owner, Marcus, and I truly hope I can amend this review with a positive outcome. For now, one year in, this is where we stand."

"DO NOT HIRE this company! They have the worst customer service, they either do not answer texts or phone calls or they just take a very long time to respond. I hired them to install an auto fill system and plaster my pool. They were scheduled to begin the project in October of 2021, that was delayed, they "finished" in the end of April of 2022. We are still having problems with the auto fill and a possible leak, this is after the autofill system had to be replaced. I have included photos of how my backyard was left while they were replacing the autofill system. After no one stopped by in three days I had to called them to come and clean it up. They dumped gravel on my rock garden! and they ruined some of my garden decorations. One of the days they worked I came home from work to find that my gate was left open. Save yourself a headache and hire a different company."