Guesthop

"Guesthop has been managing our property for a couple of years. They have taken excellent care of our home and we have been very satisfied with their responsiveness. Whenever there is an issue, they have worked with us to resolve it in a professional way. Jen and Justine have been exceptional in communicating with us and helping us with small requests as well. I would highly recommend this company."

"I had the pleasure of entrusting Guesthop with the management of my property while I was traveling and working remotely, and it was truly a game changer. Unlike other property management companies I'd emailed, Guesthop's local presence in San Francisco made all the difference. Why bother with a company that operates remotely when I could also manage it remotely? The most significant advantages of working with Guesthop was the peace of mind it provided. I didn't have to worry about restocking supplies or handling any day-to-day tasks -- which gave me back a lot of mental bandwidth. Overall, Guesthop's professionalism and response time exceeded my expectations. I highly recommend their services to anyone in need of reliable property management in the San Francisco area."

"I would not recommend this company. We unfortunately signed an extensive contract that we needed to read over more carefully. Here are some things to know Guesthop will not help with trash removal- it is not something they do. If you cancel, Guesthop will take 50% of your earnings for any booking they obtained when you had them; that’s right, 50 PERCENT. We are still paying them even though we canceled on August 8th. I just sent another check for $500…ugh. Ultimately, we will have paid them nearly as much as we earned for those 30 days. They will completely control your Airbnb calendar and charge whatever price they like. They dropped our nightly fee from $139 to $113 without our knowledge. We are now back up to $139 and fully booked without them. So far, we have paid Guesthop over $2,000 to manage our property for 30 days; our earnings were $5,000.00, AND WE WILL CONTINUE TO PAY THEM FOR MONTHS, even though we canceled. Keep in mind this does not include payment to cleaning staff. This payment is what Guesthop got for making phone calls and managing our calendar. When we had an issue, we still made multiple phone calls and went by the property to manage matters ourselves. We had someone break the window. Guesthop called one glass company, who gave an estimate for $2700, stating the entire window frame needed replacement. We said no; we got the glass replaced and had the pulley on the window replaced when we got home for $10. In addition, guesthop did not attempt to help us - stating the broken window was our fault. Even though three other professionals noted the damage was impact-related (i.e., someone threw something or put their hand through the window). The cleaning staff is excellent, and our property always looked lovely. If you would like someone else to manage your calendar, that’s excellent, but we want to see our comments and what our guests are requesting or need. Guesthop takes away all access to your Airbnb listing. We learned our lesson: READ the contract carefully! We have found an excellent manager to work with that meets our needs. Final advice: shop around before you sign up with Guesthop."