Casa Buena Vista Rentals

"DO NOT BOOK WITH THIS COMPANY. This company has been the most unprofessional I have ever dealt with and has caused me a major headache. I booked a condo on booking.com with them back in November 2021 (Pandora Alley is the booking name) and cancelled in December. The booking wasn't until May 2022, so I gave lots of notice upon cancelling and had free cancellation through booking.com. The person running this company thinks he is above the rules put in place and does not care about his customers at all. He told me that he would not give me a full refund and was so rude to me via the booking.com messaging portal. When booking.com finally contacted him that he needed to refund me, he shorted me $76 and told me it was on me as a "credit card fee" and tried to blame it on currency changes. It is absolutely not on me as the customer to take a loss because you can't get the American to Canadian currency correct. If that's an issue, you should not be running businesses in another country. I'm so extremely upset by the handling of this. And that months later I am still dealing with this through booking.com and I am still missing money. I hope this company gets shut down for unethical and unlawful practice. DO NOT BOOK WITH THEM."

"I'm a travel nurse here in the Bay area to help with COVID. My contract was cancelled early because San Fran was not hit as hard as expected and many travelers were let go. I booked my June and July rental in early March. I let the property owner know well over 30 days in advance about my situation. The host has refused to help, despite me offering documentation. I can't believe front line workers are being treated like this by greedy companies."

"Full Disclosure regarding my review: Professional Full-Time Active Real Estate Agent plus owning several rentals (long & short term). So I'm confident of what I am writing in my review!! Beware and proceed with caution! One week prior to our arrival (reservation made 5 months earlier ). Casa Buena Vista informs us that our 31-day rental would not be available due to HOA restrictions. To rectify the problem we were offered another property, located in a totally different area. Having pre-purchased theater, sporting, concert tickets.... etc. We really had no other option but to take their offer. Being assured that this property was much larger (sleeps 6, remolded kitchen...). Not realizing that this was the beginning of our frustrating, disappointing experience. 1: Arriving at the posted office address to pick up keys. We immediately realize that there is no office there, and its been for some time. So we call and are provided with their new address. Their website as of today still shows the wrong address? 2: Picking up the packet with keys. We are informed the garage door opener is not working but will be provided to us within a day or two.......we never ever received the opener. Did I mention our stay was for 31 days? 3: Entering and inspecting the property. We notice its interior & contents were definitely tattered & worn. 4: Well stocked for guest up to 6 people....that's a joke. Dishes cracked, odd number of glassware and kitchen in bad shape. Master bedroom had 1 set of sheets, 1 set of towels for imagine 4-6 people? 2nd bedroom- 2 prison cots, and living room said a pull out bed, no it's just a couch. Thank goodness it was only going to be the two of us for the entire stay. We asked the agent for an extra set of sheets, a few more bath towels. The agent texted back that the owner responded with "Too expensive, One set was plenty". We ended up buying our own sheets, towels, blow dryer, basic kitchen/bathroom amenities. We are the owners of various rental properties (25 years) and found this entire experience unacceptable. Communication/services and follow-up was terrible! Stay away from this agency."

"I had a wonderful experience with Casa Buena Vista Rental! It was a really user friendly process and the location was great! We stayed for the Outside Lands Festival. For my daughters sweet 16! What a great spot. It felt so safe in the middle of a big city. Plenty of breakfast and coffee places near by! As well as Whole Foods! The house we rented was spacious, updated, and just had a wonderful SF feel! We loved it. Couldn't have asked for a better price or service! So thankful the Sweet 16 was a success thanks Casa!"

"DO NOT USE THIS COMPANY! Credit Card RISK! We have had a horrible experience with Casa Buena Vista Rental. The company procedure for processing rentals is archaic and could put your credit card details at risk. In order to simply inquire about accommodation, you are required to provide Credit Card details. You may, or may not, hear from them, but we found our card had been charged for accommodation that was 'unavailable' months after we inquired about it. We have spent two months trying to get a full refund. They have a clause in there website that allows them to make these bookings, then refund the money whilst keeping a $250 cancellation fee for themselves. I dont know how many scenarios like this they pocket, but we still have not been able to get all of our money back. Jan, the owner, seems charming and reassuring IF you can get through to him, and although he tells us verbally over the phone we will get out money back, he will not put it in writing, or simply make the transfer. USE WITH CAUTION at least until they have changed their procedures to take your credit card details until after accommodation has been properly inquired. My partner and I are frustrated with the process, method of correspondence, and level of small fraud that we have dealt with and have to go through our Credit suppliers to pursue this further."