KAY Jewelers

"I love this Kay’s location! My husband had purchased my wedding ring from here and had a wonderful experience with their associates! I couldn’t fully decide on one style so he ended up having Kay’s make a custom ring for me and it was absolutely perfect! I have to come back to get my ring inspected every couple of months for our warranty and they always clean it up nicely so that it’s shiny & new again! Definitely come here for your wedding rings or any jewelry! They will take great care of you and even custom make something for you if you don’t find one exactly to your liking!"

"I had the best customer experience with Michael. He was able to help me with a present for my girlfriend. He ordered the item & called me as soon as it arrived & kept me in the loop the entire time & made this experience very good. Michael called when my item arrived & took care of everything. I will be a returning customer due to Michael’s excellent customer service."

"My husband and I purchased matching wedding rings in 2014 from Kay. On 9/3/2023, I brought my ring in to have it inspected, re-sized and cleaned. On 9/24/2023, Michael from the Escondido store called to tell me it was stolen. He said they would do all they cold to replace it. He offered me rings that were lesser quality but said he would keep looking for a suitable replacement. On my own, I found the same ring available at one of their affiliate stores, Zales. I spoke to Michael and his manager Brandon to let them know. They said they would try to get that ring for me. They contacted their corporate office and they refused to obtain that ring from the affiliate. I was later told by a new manager Abbie that they had found the same ring at one of their outlet stores and they were going to order it. That was weeks ago. When I called today to check up on it, Abbie said she didn't know when or if it was ordered. When I asked for her supervisor's information she refused to give it to me and then hung up on me. So here I am nearly 2 months since I took my ring in for a simple re-size and Kay still won't make it right. To make things worse, they can't even communicate properly."

"Amazing Abbie!!! Not only is her personality phenomenal but customer skills are out of this world! She was so extremely patient while me and my wife shopped for our wedding set rings!! I tried on about half the store and she was so patient while I tried and retried my favorite three sets. We would speak an idea out and she would be gone for a second and come back with a plan to make our ideas come true. After two long hours we finally decided on our perfect sets and she became part of the experience. I am so thankful for her reassurance that us trying on as many rings was ok because it led us to picking the perfect ring sets. Thank you Abbie!!! We appreciate it!!!"

"The manager Brandon was extremely understanding and picked a ring my wife loved. We were able to work out financing for the engagement ring set and wedding bands. They even stayed a little after closing as I had work to do and completed it later than expected. Thank you for our beautiful set. We are very happy with the quality and compassion of the entire staff at Kay Jewelers."