Swarovski Mission Viejo

"Fair selection of merchandise, but out of what I was looking for. Very sparkly!"

"I always shop here, they have a great staff, atmosphere is so friendly, new manager is awesome,"

"Extremely rude and immature service at this location. I was there to return one of the 5 items I had bought online. It was around 11am on 30th May 2022. I was very excited to see some new collection and was looking forward to buy more. The 2 ladies were giggling at any of my questions and was rude in response. I asked them about the outlet store, they were all the more rude and was not interested in talking further and kept insisting me to go to store in Carlsbad. There was no other customer in the store. I decide to leave the place and as I moved to the door the ladies started giggling again. I have been Swarovski customer for more than a decade. This is my second bad experience in this store. I felt I should bring this to notice.I have specified the time I was at the store, so the ladies be trained with customer service. It is very shocking to have such a bad service at a great brand like Swarovski!"

"A nice location, although stopped in to buy several watches and jewelry for gift giving, and the sales women there, was extremely rude and unprofessional. Unfortunately, this was my fourth negative experience there, and thought I should speak up. Hopefully, you’ll resolve this problem or at least retrain in professionalism. Thanks so much!"

"This is my favorite place to get gifts for my little nephews and nieces who are at the perfect age for Disney gifts. The selection is always extensive and they always have the latest items that go along with whatever the newest and most popular Disney movies are. They also have lots of items from the Disney classics too!"