Custom Ice Jewelers One Southland Mall, Hayward, CA 94545

"I bought a diamond bracelet for $750.00 on November 15, 2023 for my daughter for Christmas. After I paid Ali asked me to sign a receipt, I asked him what it said because I did not have my reading glasses. Ali told me "It says you are buying what is described". I took it home and it remained in the box and bag until this afternoon (November 20, 2023) when I inspected it with my loop I noticed it was scratched (many scratches) and looked used. The gold had popped bubbles. They told me it was 2 carats and 10k gold. I took it to a jeweler and they told me a couple of the diamonds were not real and the metal was poor, and they noticed the scratches too. So tonight about 6:30 I went back to the store to return the bracelet and they refused sighting the receipt I signed which says no refunds. I told them there are laws to protect consumers from businesses like theirs, they told me to sue them so after this review I am filing suit in small claims court. FYI These people know nothing about the laws they are under in this state. When you buy a product at retail you have certain expectations and unless there are signs and the receipt must have the language as required by law they cannot refuse to refund. None of the required language is on my receipt nor in the store. I have video and pictures of the inside of the store and the counters, there s nothing warning consumers that you cannot return an item for a refund. It is only when you have already paid them, they have you sign a receipt. In California consumers cannot sign their right to a warranty away. This is why the law makes a retailer post signs at the product location! Their policies are not legal. They are getting sued, and the code comes with penalties payable to any consumer for violations of this kind by a retailer."

"Just moved to the area this is my go to jewelry store. Good prices big selection of stuff. Will only be using them from now on."

"I brought my little brother and his 2 friends to get diamond earrings. Out of all the jewelry shops we went to they had the best color, size, clarity diamonds. They also cut us a great deal since we bought 3 pairs."

"Has any body realized the weird stamp on there gold jewerly its says 10v or 14v , has anybody tested the jewerly they sold here ?"