Zales

"Took my mother to Zales in Serramonte Mall. What I noticed right away was how friendly the sales associates were toward my mother, even calling her by name. To my surprise, this little trip was to purchase something for me, for my upcoming birthday. Rosaline was patient, showing everything I pointed to and 'doing the math' for me when asked. Ended up getting a good deal on a guild bracelet and earrings. Happy Birthday to me. Thanks mom! And thank you Zales for a good product and excellent customer service (Rosaline)."

"When I comeback to exchange a ring, Rosaline displayed remarkable patience and attentiveness throughout the entire process. From the moment I explained my reason for the exchange, Rosaline listened attentively and made sure to understand my preferences and concerns. She took the time to show me different options and patiently guided me through the selection process until I found a ring that I was completely satisfied with. Her dedication to ensuring my satisfaction was truly commendable, and her expertise and kindness made the exchange experience smooth and enjoyable. Rosaline's exceptional customer service and commitment to going above and beyond left a lasting impression on me, and I left her shop feeling grateful for her assistance."

"The rep Domz help my mother with all her needs and provided the best customer service she’s had at Zales Period. Also gave a no rush/pressured experience that allowed moms to get what she wanted and not what they wanted to sell. Thanks, will be coming back here again."

"I dread going to jewelry stores because it feels like a used car lot with lots of high-pressure salespeople. I stopped by here for a present and was able to find exactly what I was looking for in a matter of minutes. The salesperson Rosaline was very helpful and showed me a range of different choices. No high-pressure sales tactics whatsoever. I was allowed to ask questions and was able to pick out a nice ring. Rosaline, he checked the price online for any potential discounts or lower prices. I ended up getting the ring for a great price! I was offered different service options on the ring but declined without any problems. Would I come back? Without a doubt, I'd be back at this location for any future jewelry needs. A+ service and even better prices! 10/10"

"I had the most wonderful experience at Zales (Serramonte Mall) thanks to the exceptional service provided by Rosaline, the store manager. From the moment my family and I walked in, we were warmly welcomed and made to feel right at home. Rosaline went above and beyond to accommodate all of us, ensuring that everyone felt included and valued. What impressed me the most about Rosaline was her approach. She was incredibly attentive and genuine, taking the time to listen to exactly what I wanted in an engagement ring. She never once rushed or pushed me towards a particular choice, allowing me to explore different options at my own pace. Her expertise and knowledge were evident, and she provided valuable insights that ultimately helped me make the perfect selection. Throughout the entire process, she remained professional and courteous. She exuded a sense of warmth and friendliness that made the experience truly enjoyable. I felt comfortable asking questions and seeking advice, knowing that she genuinely cared about helping me find the best ring. I cannot thank Rosaline enough for her exceptional service. Thanks to her expertise and dedication, I was able to find the most stunning engagement ring. I highly recommend visiting Zales - Serramonte Mall, and specifically working with Rosaline, for anyone in search of a special piece of jewelry. Once again, thank you Rosaline for making this important milestone in my life memorable and stress-free. I am forever grateful for your outstanding service."